Florin Lupascu

Driven to deliver high-quality service and consistent results in challenging new roles. Proven ability to harness interpersonal skills, collaboration, and creative problem-solving.

Romania
LinkedIn
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Years experience
0
Languages
0
Skills
Work Experience
Tactical Buying Services
ConduentRomania, Remote
Mar 2025 — Nov 2026
  • Analysis of purchase requisitions to ensure I can approve them (checking offers/invoices, contracts, payment terms)
  • Negotiations with suppliers to ensure the best value for transactions
  • Complete report accordingly with all the activities done (approved transactions and proactive negotiations)
  • Ad-hoc requests from clients to oversee and prioritise certain purchase requisitions
  • Creation of tickets to update the system with missing vendor details or resolving certain bugs I've identified
  • Contract negotiation
Quality Assurance Analyst and Trainer (UK client)
ConduentRomania, Remote
Dec 2022 — Mar 2025
  • Monthly QA reporting
  • QA analysis
  • Team coaching sessions
  • Individual feedback/1 to 1 coaching
  • Delivering induction and specific process training
  • Client facing calls
  • Monthly and quarterly QA results presentation
  • QA testing as part of system updates/transitions (e.g. Workday Benefits, ServiceNow)
  • Business or Sector Administrative and support service activities
HR Customer Advisor (UK client)
ConduentRomania, Remote
Mar 2021 — Dec 2022
  • Handling HR customer queries via chat and call
  • Processing HR requests received via email/portal
  • Handling the Payroll Overtime exception process
  • Offering team support for urgent requests or issues
Incident manager
CapgeminiRomania, Suceava, Iasi + Remote
Apr 2019 — Mar 2021
  • Reviewing the negative surveys received from end-users
  • Ticket reassignment as part of Major/Critical incident management
  • Assisting 1st line agents with procedural matters
  • Responding to escalations/inquiry e-mails from the Client or other Resolving Teams
  • Handling in-call escalations from end-users
  • Raising awareness about upcoming service interruptions
  • Participating in CAB meetings
  • Identifying, logging and reporting high/critical incidents to the Major Incident Management team, as well as monitoring them through their lifecycle
Customer service advisor
CapgeminiRomania, Suceava
Feb 2018 — Apr 2019
  • Picking up calls
  • Resolving issues and requests
  • Basic troubleshooting and active directory account management
  • Providing support on delicate or difficult cases
  • Incident management shadowing (diverse tasks from the IM team)
Skills
Procurement softwareSupply chain softwareERP systems knowledgeData analysis toolsRisk assessmentQuality controlQA methodologiesSLA monitoringContinuous improvementNegotiation expertisePerformance evaluationTeam collaborationCommunication skillsConflict ResolutionProblem-solvingWorkday HRMCRM software experience
Education
Social Sciences
National Highschool ‘Mihai Eminescu’ Suceava
Languages
English
Fluent
Spanish
Intermediate
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