FATIH KARA

Logistics Coordinator / Transportation Logistics Specialist

Logistics and operations professional with specialized expertise in maritime supply chain execution, export operations, and documentation compliance within a major global carrier network. Proven track record of managing specialized cargo, mitigating supply chain disruptions, and executing critical vessel capacity management across Middle Eastern, European, and Mediterranean trade lanes. Highly skilled at bridging the gap between customer service, terminal operations, and regulatory compliance utilizing advanced enterprise systems (Oracle, Salesforce, and proprietary ERPs). Fully bilingual (English/Turkish, C1/C2) with intermediate German (B1).

İzmir, Türkiye
LinkedIn
0+
Years experience
0
Projects
0
Languages
Work Experience
Customer Service Coordinator (Maritime Logistics)
Hapag-Lloyd AGİzmir, Türkiye
May 2023 — May 2026
  • Executed vessel balancing and managed export vessel operations for the Middle East / Saudi Arabia (MSA) trade lane, mitigating supply chain disruptions during port omissions
  • Processed international export bookings and generated shipment numbers via FIS across MSA and Arabian Gulf trade lanes, routing specialized freight including Dangerous Goods, Out of Gauge, Reefer, and Military shipments
  • Audited export container load lists for cargo readiness, executing shipment roll-overs and cancellations to enforce cut-off management
  • Managed export documentation workflows for North Europe region using Oracle, verifying and issuing Bills of Lading and Sea Waybills for customs compliance
  • Acted as primary operational liaison for Italy region, logging inquiries via Salesforce CRM, coordinating equipment control, and managing fumigation service requests
  • Vessel Balancing & Disruption Management (MSA Region): Executed vessel balancing and managed export vessel operations for the Middle East / Saudi Arabia (MSA) trade lane. Mitigated supply chain disruptions during port omissions by identifying effective routes and methods, executing critical cargo roll-overs to ensure continuous freight movement and optimize container space allocation.
  • Export Booking & Specialized Cargo Operations (MSA & MAG Regions): Processed international export bookings and generated shipment numbers via FIS (proprietary enterprise software) across MSA and Arabian Gulf (MAG) trade lanes. Evaluated, classified, and routed highly specialized freight—including Dangerous Goods (DG), Out of Gauge (OOG), Reefer (Temperature-Controlled), and Military shipments—ensuring strict stowage compliance.
  • Cross-Functional Terminal Reporting: Audited comprehensive export container load lists for cargo readiness, executing critical shipment roll-overs and cancellations to enforce strict cut-off management. Transmitted detailed reconciliation reports to terminal operations, ensuring all specialized cargo adjustments were accurately updated in final vessel load plans.
  • Export Documentation & Compliance (North Europe / Area North): Dedicated one year to managing rigorous export documentation workflows for the North Europe region utilizing Oracle database tools. Verified and issued key shipping records, including Bills of Lading (B/L) and Sea Waybills (SWB), to ensure 100% customs compliance and international trade readiness.
  • Customer Inquiry & Equipment Coordination (Italy Region): Acted as the primary operational liaison for the Italy region, logging end-to-end inquiries via Salesforce CRM and managing equipment control. Coordinated with terminals and container depots on equipment status, reported damaged units to Maintenance & Repair (M&R), and managed fumigation service requests. Calculated ancillary charges for extra services to ensure rapid bottleneck resolution and high customer satisfaction (CSAT).
Medical Operations & Logistics Consultant
Hermes Clinicsİzmir, Türkiye
Nov 2021 — May 2023
  • Coordinated logistics and itineraries for international clients, managing ground transportation, appointments, vendor coordination, and accommodation schedules
  • Provided 24/7 post-procedure logistical assistance as primary contact for international accounts
  • Maintained detailed client intake records adhering to medical documentation protocols and data privacy standards
  • Coordinated end-to-end logistics and itineraries for international clients, managing ground transportation, facility appointments, vendor coordination, and complex accommodation schedules.
  • Acted as the primary point of contact for international accounts, ensuring seamless operational flow and providing 24/7 post-procedure logistical assistance.
  • Maintained detailed client intake records, strictly adhering to medical documentation protocols, intake compliance, and international data privacy standards.
Technical Translator & Document Specialist
Freelance Professionalİzmir, Türkiye
Jan 2014 — May 2023
  • Evaluated, translated, and proofread technical, medical, scientific, and legal documents ensuring exact terminology and cross-cultural accuracy
  • Managed client deadlines and formatting requirements for multiple documentation projects
  • Maintained confidentiality and executed non-disclosure agreements for sensitive corporate and client data
  • Evaluated, translated, and proofread highly technical, medical, scientific, and legal documents, ensuring exact terminology and cross-cultural accuracy.
  • Managed rigid client deadlines and formatting requirements, balancing multiple complex documentation projects simultaneously.
  • Maintained strict confidentiality and executed non-disclosure agreements (NDA) concerning sensitive international corporate and client data.
Field Operations Supervisor
Turkish Airlinesİzmir, Türkiye
Jun 2015 — Sep 2015
  • Supervised airport field team managing shifts, workspace positioning, and daily operations to maximize customer enrollments and passenger service
  • Served as operational link between terminal field team and head office, submitting performance and capacity reports to senior management
  • Managed secure customer registration documentation ensuring compliance with airline standards and data entry protocols
  • Supervised a dedicated airport field team, managing work shifts, workspace positioning, and daily operational flow to maximize customer enrollments and passenger service operations.
  • Served as the primary operational link between the terminal field team and head office, compiling and submitting accurate daily performance and capacity reports to senior management.
  • Managed secure customer registration documentation, ensuring 100% compliance with corporate airline standards and data entry protocols.
English Educator
Bireysel Başarı Education Center & Doğru Statü
2019 — 2021
  • Managed curriculum planning, performance tracking, rule-based evaluations, and detailed progress reporting for varied student demographics.
Projects
SELF:IE Conference by WHO and BZgA / Berlin, Germany

Represented Turkey at an international conference hosted by the German Federal Centre for Health Education and the World Health Organization. Contributed regional perspectives and knowledge to collaborative social responsibility workshops.

International Workshop on Immunodeficiency Virus by Virology Education / Johannesburg, South Africa

Acted as a voluntary national representative for a social responsibility project. Compiled and shared accurate data collections and regional statistics with international organizations.

Improved Treatment and Care Access (ITACA) Training by EATG / Warsaw, Poland

Received a scholarship to study healthcare systems and specialized treatment access protocols. Evaluated guidelines for patients requiring special and delicate medical care.

Aging with Immunodeficiency Conference by EATG / Bucharest, Romania

Selected via scholarship recommendation to participate as the sole Turkish representative. Contributed to international workshops focusing on civil society initiatives and healthcare protocols.

Skills
Export Vessel OperationsContainer Capacity AllocationDisruption ManagementPort Omission ReroutingDangerous Goods HandlingOut of Gauge FreightReefer Cargo ManagementMilitary ShipmentsFumigation (ISPM-15)Bills of LadingSea WaybillsCustoms ComplianceOracle ERPSalesforce CRMDisruption & Escalation ManagementDangerous Goods (DG)Out of Gauge (OOG)Reefer (Cold Chain)Bills of Lading (B/L)Sea Waybills (SWB)Customs Entry ReadinessAncillary ChargesMaintenance & Repair (M&R)OracleSalesforce (CRM)FIS (Proprietary Maritime ERP)Microsoft Office Suite (Advanced Excel, Word)equipment control systemsdatabase management software
Education
Bachelor of Arts, English, German & Turkish Translation and Interpretation
Dokuz Eylul University
2013 — 2020
Languages
Turkish
Native
English
Fluent
German
Intermediate
Last updated 15 hours agoMade with freecv.org