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      "location": "colombo,sri lanka",
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        "Handle customer inquiries via phone calls and email.",
        "Escalate complex issues to the relevant departments.",
        "Maintain accurate customer records using Microsoft Excel.",
        "Meet quality assurance and Customer Satisfaction (CSAT) targets."
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      "institution": "esoft metro campus",
      "degree": "Higher National Diploma ",
      "field": "cyber security",
      "startDate": "2026",
      "current": true
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    {
      "institution": "esoft metro campus",
      "degree": "Diploma in IT",
      "startDate": "2023",
      "endDate": "2024"
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    {
      "institution": "St. Joseph's Girls' School, Nugegoda",
      "degree": "Advanced level",
      "field": "commerce",
      "startDate": "2025",
      "highlights": [
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      "institution": "janadhipathi balika",
      "degree": "ordinary level",
      "startDate": "2023",
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      "name": "Mohamed Sharaff",
      "title": "Teacher",
      "email": "sharaff280@gmail.com",
      "phone": "+94 71 436 1914"
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    "seniority": "entry",
    "highestEducation": "Diploma"
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