Fathima Muna Awoof

Motivated and customer-focused professional currently pursuing a Higher National Diploma (HND) in Cyber Security with a strong foundation in Information Technology and customer service. Experienced in handling customer inquiries. Possess excellent communication, problem-solving, and teamwork skills, with a passion for continuous learning and professional growth.

[email protected] 0750430158 31/8 Mosque Lane, Nawala Road, Rajagiriya
0
Year experience
0
Languages
0
Skills
Work Experience
cusomer care executive
konnect bpo daraz
May 2026 — PresentCurrentcolombo,sri lanka
  • Handle customer inquiries via phone calls and email.
  • Escalate complex issues to the relevant departments.
  • Maintain accurate customer records using Microsoft Excel.
  • Meet quality assurance and Customer Satisfaction (CSAT) targets.
Skills
Customer ServiceProblem SolvingEffective CommunicationMicrosoft ExcelPublic RelationsTime ManagementTeamwork
Education
Higher National Diploma , cyber security
esoft metro campus
2026 — Present
Diploma in IT
esoft metro campus
2023 — 2024
Advanced level, commerce
St. Joseph's Girls' School, Nugegoda
2025
  • 2S
ordinary level
janadhipathi balika
2023
  • 1A 3B 4C 1S
References
Mohamed Sharaff
Teacher
[email protected] · +94 71 436 1914
Languages
Sinhala
Fluent
English
Advanced
Tamil
Native