{
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  "basics": {
    "name": "EVANS MUTHEE GITONGA",
    "email": "muthee620@gmail.com",
    "summary": "I have a 4 years experience as a collaborative team player in challenging and dynamic\nwork environment. In the past, I have offered proactive and pre-emptive approach to effectively meet customer\nneeds. while at Keihin Maritime and the SOS village, I remarkably shared negotiation and conflict resolution skills that\nI had learnt over time.\nI am naturally detail-oriented, with an additional 3 years achievement in clerical work and\ncommunication skills. I have had great results in word processing, records management and\ncall handling. I have successfully trained staff on managing continuous workloads at high\ntempo with and without pressure. In the last few years, I have improved company\nperformance in daily needs and special projects at Keihin Maritime and SOS village. I am\ncurrently working at Sidian Bank as a customer service officer.",
    "location": "Mombasa, Kenya"
  },
  "work": [
    {
      "company": "Sidian Bank",
      "position": "Customer Service Officer",
      "startDate": "2024-08",
      "current": true,
      "highlights": [
        "Assist customers with opening and closing accounts",
        "Provide information on account balances and transaction history",
        "Process deposits, withdrawals, and transfers",
        "Respond to customer questions regarding banking products and services",
        "Investigate and resolve customer complaints and discrepancies"
      ]
    },
    {
      "company": "Keihin Maritime Ltd",
      "position": "Administrative Assistant",
      "location": "Kenya",
      "startDate": "2020-02",
      "endDate": "2024-07",
      "highlights": [
        "Collected, sorted and disseminated correspondence, reports, documents and records",
        "Implemented correct maintenance of office, documents and records following world standards like IFC and ISO, reducing lost documents and improving customer service speed",
        "Trained employees on data entry tasks, achieving a 70% improvement on daily work",
        "Minimized conflicts by establishing training programs on professional correspondence and communications",
        "Acquired new work contracts, including bringing in Fanaa Investment for rice importation"
      ]
    },
    {
      "company": "SOS Children's Village",
      "position": "Volunteer",
      "location": "Mombasa, Kenya",
      "startDate": "2019-12",
      "endDate": "2020-03",
      "highlights": [
        "Set and achieved quality targets improving village efficiency",
        "Implemented budgets to reduce waste and enhance resources",
        "Established team communications and information meetings improving performance",
        "Maintained clean, safe working environments to eliminate risks and accidents",
        "Managed payroll accuracy minimizing lost time and errors"
      ]
    }
  ],
  "education": [
    {
      "institution": "Nyali Primary",
      "degree": "Primary Education",
      "startDate": "2013"
    },
    {
      "institution": "Sunshine Secondary School",
      "degree": "Secondary Education",
      "startDate": "2017"
    },
    {
      "institution": "Strathmore University",
      "degree": "Bachelor of Commerce",
      "field": "Marketing",
      "endDate": "2023"
    },
    {
      "institution": "Kenya School of Revenue Administration",
      "degree": "Certificate",
      "field": "Customs Freight and Logistics",
      "endDate": "2024"
    }
  ],
  "skills": [
    "Microsoft Office",
    "Customer Service",
    "PowerPoint",
    "Access",
    "Sales Orientation"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Kiswahili",
      "fluency": "Fluent"
    }
  ],
  "availability": {
    "status": "not-looking",
    "sponsorship": false
  },
  "ats": {
    "keywords": [
      "Customer Service Officer",
      "Sidian Bank",
      "Administrative Assistant",
      "Keihin Maritime Ltd",
      "Volunteer",
      "SOS Children's Village",
      "Marketing",
      "Customs Freight and Logistics",
      "Microsoft Office",
      "Customer Service",
      "PowerPoint",
      "Access",
      "Sales Orientation",
      "English",
      "Kiswahili"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/evans-mutheegitonga/cv.json",
    "lastModified": "2026-08-19T12:06:21.252Z",
    "generator": "FreeCV.org"
  }
}