I have a 4 years experience as a collaborative team player in challenging and dynamic work environment. In the past, I have offered proactive and pre-emptive approach to effectively meet customer needs. while at Keihin Maritime and the SOS village, I remarkably shared negotiation and conflict resolution skills that I had learnt over time. I am naturally detail-oriented, with an additional 3 years achievement in clerical work and communication skills. I have had great results in word processing, records management and call handling. I have successfully trained staff on managing continuous workloads at high tempo with and without pressure. In the last few years, I have improved company performance in daily needs and special projects at Keihin Maritime and SOS village. I am currently working at Sidian Bank as a customer service officer.