Eva Middleton

Dental Practice Manager

Dental Practice Manager with over 16 years of experience in the dental sector. I have progressed from Trainee Dental Nurse to Dental Nurse, Head Nurse and now Practice Manager, gaining valuable experience and taking on greater responsibilities throughout my career. I am experienced in managing the day-to-day running of a practice, supporting staff, handling administration and finances, and ensuring high standards are maintained. I am now looking for a new environment where I can use my existing skills, learn new things and continue to develop professionally.

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Skills
Work Experience
Dental Practice Manager
Binley Woods Dentistry
Present
  • Responsible for the smooth and efficient running of the dental practice on a day-to-day basis
  • Work closely with management to coordinate daily operations and business requirements
  • Support management with various tasks and projects as required
  • Manage appointments, diaries, staff rotas and annual leave
  • Supervise and support trainee dental nurses with their training and development
  • • Supporting and coordinating the wider dental team.
  • • Supporting payroll, timesheets and financial administration.
  • • Processing invoices and managing payments.
  • • Using Microsoft Office and Excel for administrative tasks, records and spreadsheets.
  • • Using Xero, GoCardless and Tabeo.
  • • Maintaining accurate and confidential records.
  • • Handling customer queries, complaints and correspondence professionally.
  • • Using customer service and complaints-handling skills to resolve issues and maintain positive relationships.
  • • Supporting staff administration, training and compliance.
  • • Coordinating stock orders, equipment servicing and contractors.
  • • Taking a flexible, hands-on approach and completing tasks required to support the practice and management.
Skills
AdministrationOffice managementTeam coordinationCustomer serviceFinancial administrationStaff supervision and team coordinationCustomer service and complaints handlingPayroll, timesheets and staff rotasInvoice and payment administrationMicrosoft Office, including Microsoft ExcelXero, GoCardless and TabeoConfidential record keepingStaff administration and complianceQuick learner and adaptable to new systemsFlexible and willing to take on additional responsibilities
Education
Foundation Degree, Advanced Dental Nursing
University of Kent
GCSE and A levels
In Poland
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