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  "basics": {
    "name": "Eunice Vanessa Kelly Silva",
    "label": "Oracle Procurement & Master Data Analyst",
    "image": "https://freecv.org/i/enhanced-photos/118ac256-e54a-4448-86d3-8ac8af05bc8a/corporate-1790099295648.webp",
    "summary": "Oracle Procurement Support Analyst with experience in client relationship management and technical support for Procure-to-Pay (P2P) processes. Proven ability to foster strong client relationships, coordinate with cross-functional teams, and deliver effective training sessions. Adept at managing vendor master data and ensuring compliance with organizational standards, with a focus on continuous improvement and process optimization.",
    "location": "B57 L35 Rafael st. Villaggio Ignatius, Subd. Brgy. Buenavista 1, General Trias, Cavite"
  },
  "work": [
    {
      "company": "Accenture Inc.",
      "position": "Oracle Procurement Support Analyst",
      "startDate": "2022",
      "current": true,
      "highlights": [
        "Fostered strong relationships with clients, serving as the primary point of contact for support queries and maintaining clear, proactive communication",
        "Coordinated closely with engagement teams to ensure seamless communication and efficient resolution of issues, driving improvements in service delivery",
        "Provided functional and technical support for Procure-to-Pay (P2P) processes, including requisitions, purchase orders, supplier management, receiving, invoicing, and procurement-related transactions",
        "Supported sourcing and contract management within Oracle Procurement Cloud",
        "Managed and maintained vendor master data, ensuring data integrity, accuracy, and compliance with organizational standards",
        "Administered user accounts, roles, and permissions, ensuring proper access controls and security protocols",
        "Delivered user training sessions and developed knowledge materials to support process adoption and system utilization",
        "Identified opportunities for process improvements and supported continuous enhancement initiatives"
      ]
    },
    {
      "company": "Betaine Ph (B.V.)",
      "position": "Customer Service Representative - International Healthcare Account",
      "startDate": "2021",
      "endDate": "2022",
      "highlights": [
        "Managed inbound calls from international patients and insurance holders, adhering to service level agreements and performance metrics",
        "Provided expert assistance in resolving complex account issues, ensuring timely and effective solutions while maintaining high levels of customer satisfaction",
        "Delivered empathetic support, listening attentively to patients' concerns, addressing their healthcare coverage inquiries, and offering personalized guidance on their insurance plans",
        "Collaborated with cross-functional teams to track and resolve discrepancies in coverage, claims, and billing, improving patient outcomes and account accuracy",
        "Demonstrated a strong understanding of international healthcare regulations and insurance policies to support a diverse patient base"
      ]
    }
  ],
  "education": [
    {
      "institution": "FEU - Institute of Technology",
      "degree": "Bachelor of Science",
      "field": "Mechanical Engineering",
      "startDate": "2017",
      "endDate": "2021"
    }
  ],
  "skills": [
    "Business Analysis",
    "Analytical Skills",
    "Problem-Solving Skills",
    "Written and Oral Communication Skills",
    "Can work independently or part of a team",
    "Detail-oriented",
    "Strong work ethics",
    "Organizational Skills",
    "Positive Attitude",
    "Oracle",
    "ServiceNow",
    "Microsoft Office",
    "CLOUD PLATFORMS",
    "SQL",
    "C++"
  ],
  "certificates": [
    {
      "name": "Certified Oracle Procurement Professional",
      "issuer": "Oracle",
      "date": "2026"
    }
  ],
  "references": [
    {
      "name": "Louie De Guzman",
      "title": "Oracle System Support",
      "phone": "09178124015"
    },
    {
      "name": "Judeth Pie Oclinaria",
      "title": "App and Cloud Support Specialist",
      "phone": "09654382016"
    }
  ],
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      "Accenture Inc.",
      "Betaine Ph (B.V.)",
      "Mechanical Engineering",
      "Business Analysis",
      "Analytical Skills",
      "Problem-Solving Skills",
      "Written and Oral Communication Skills",
      "Can work independently or part of a team",
      "Detail-oriented",
      "Strong work ethics",
      "Organizational Skills",
      "Positive Attitude",
      "Oracle",
      "ServiceNow",
      "Microsoft Office",
      "CLOUD PLATFORMS",
      "SQL",
      "C++",
      "Certified Oracle Procurement Professional",
      "Oracle Procurement & Master Data Analyst"
    ],
    "yearsOfExperience": 6,
    "seniority": "senior",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
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    "primary": "en"
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    "lastModified": "2026-09-22T17:48:13.960Z",
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}