Results-driven Customer Support Specialist with 6 years of BPO industry experience providing high-quality voice, chat, email, and back-office support for US, UK, and Australian clients. Experienced across fintech and cryptocurrency, homeowners insurance, vehicle rental platforms, telecommunications, technical support, billing, and account services. Proven ability to handle complex customer concerns, troubleshoot technical issues, manage KYC and verification processes, resolve billing and transaction inquiries, and support customers throughout the resolution process. Served as a Senior Associate for 3 years, consistently meeting quality, productivity, and SLA targets while handling escalations and complex inquiries. Skilled in CRM systems, customer documentation, problem-solving, active listening, conflict resolution, and customer retention, with a strong focus on delivering accurate, efficient, and empathetic customer support.