Esther Kalu

Customer Service Representative

Customer Service Representative with 3+ years of experience handling customer inquiries, resolving issues, and delivering efficient support across phone, email, WhatsApp, and chat platforms. Skilled in CRM tools, customer communication, conflict resolution, and maintaining positive customer experiences.

09039562123 Lagos, Nigeria
LinkedIn
0+
Years experience
0
Language
0
Skills
Work Experience
Customer Service Representative
SettlePath Solutions LimitedPort Harcourt, Nigeria (Remote)
Sep 2025 — Present
  • Handled 30-40 customer complaints daily via phone, email, WhatsApp, and chat, providing product information and resolving issues promptly.
  • Maintained accurate customer records, transaction details, and feedback using CRM and digital tools to support daily operations.
  • Delivered consistent remote support experiences by ensuring clear communication and positive customer interactions.
Customer Support / Sales Executive
GlobalEd SphereLagos, Nigeria (Hybrid)
Oct 2024 — Aug 2025
  • Handled 40+ customer inquiries weekly through phone, email, and WhatsApp while providing professional support and follow-ups.
  • Assisted prospective clients with onboarding guidance and contributed to an average of 5–7 sales conversions monthly through consistent customer engagement.
  • Maintained accurate client records, tracked customer interactions, and supported daily sales and customer service operations.
Customer Care Representative
Topher Wellness PharmacyLagos, Nigeria
Apr 2020 — Oct 2020
  • Handled daily customer enquiries and complaints through phone, email, WhatsApp, and social media, ensuring clear and timely responses.
  • Provided support with onboarding, guided customers through processes, and followed up to ensure issues were resolved.
  • Maintained accurate customer records, updated CRM/spreadsheet data, and managed multiple client interactions in a fast-paced environment.
Skills
Customer SupportCRM SystemsZendeskIntercomSalesforceMicrosoft Office SuiteGoogle WorkspaceConflict ResolutionActive ListeningData EntryAI Tools ProficiencyTyping Speed: 40+ WPM
Education
National Youth Service Corps (NYSC)
Certificate of National Service
2025 — Expected 2026
Bachelor of Science in Education, Chemistry Education
University of Benin, Benin City
2020 — 2023
Nigeria Certificate in Education, Integrated Science/Chemistry
FCE(Technical),Akoka
2017 — 2020
Certificates
Google Digital Skills - Digital Marketing
Coursera
Customer Service Certification
HubSpot Academy
Languages
English
Native
References available upon request.
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