Erold Tingson

Operations Supervisor

Operations Supervisor with expertise in performance monitoring, customer service, and root cause analysis to enhance operational effectiveness. Skilled in continuous improvement initiatives that drive process optimization and resolve challenges efficiently. Committed to fostering operational excellence and supporting sustainable growth through innovative leadership.

Caloocan City, Philippines

Languages

Work Experience

Operations Supervisor

Iqor PhilippinesQuezon City

Apr 2023 — Apr-2026

Monitor operational performance to identify opportunities for process improvement
Enhance customer service excellence through proactive team support
Investigate and resolve root causes of operational challenges

Operations Supervisor

Alorica Inc.Quezon City

Aug 2017 — Dec 2022

Supervised daily operations to maintain service quality and efficiency
Led continuous improvement projects to optimize workflow
Managed team performance to meet departmental goals

Service Crew

Jollibee LagroQuezon City

Jun 2016 — Feb 2017

Delivered exceptional customer service in a fast-paced environment
Collaborated with team members to ensure smooth operations
Maintained cleanliness and safety standards

Education

Bachelor of Science in Business Administration, Human Resource Development Management

Polytechnic University of the Philippines

Jan 2013 — Dec 2016

Languages

English

Fluent

Filipino

Native

REFERENCES

Marc Joseph Bonto

Team Manager

09054029709

Xandre Pocholo Garcia

Team Manager

09761943990

Ma Cristina Tragura

Operations Manager

09194683861