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  "basics": {
    "name": "Er Hwee Hiang Linda",
    "label": "Assistant Restaurant Manager",
    "summary": "Experienced customer service and event management professional with a strong background in talent training and operational support. Proven track record in managing teams, streamlining processes, and ensuring service excellence. Seeking to leverage extensive expertise to contribute to organizational success and exceptional service delivery."
  },
  "work": [
    {
      "company": "Mitsubishi Electronics Manufacturing Singapore Pte Ltd",
      "position": "Technical QC Officer",
      "startDate": "1980",
      "endDate": "1998",
      "highlights": [
        "Oversaw quality control processes to ensure compliance with industry standards",
        "Collaborated with cross-functional teams to improve operational efficiency",
        "Maintained detailed documentation and reports for quality assurance purposes"
      ]
    },
    {
      "company": "Ken Marketing",
      "position": "Sole Proprietor",
      "startDate": "1999",
      "endDate": "2004",
      "highlights": [
        "Managed all aspects of a marketing business, including client relations and sales coordination",
        "Developed effective marketing strategies to promote products and services",
        "Maintained financial records and ensured timely invoicing and payments"
      ]
    },
    {
      "company": "Yahweh Delicacies",
      "position": "Event Management Coordinator",
      "startDate": "2005",
      "endDate": "2018",
      "highlights": [
        "Planned and executed various events, ensuring seamless operations and high customer satisfaction",
        "Managed vendor relationships and negotiated contracts to optimize event budgets",
        "Handled event logistics, including scheduling, inventory management, and on-site coordination",
        "Resolved customer inquiries and complaints promptly, maintaining exceptional service standards"
      ]
    },
    {
      "company": "Skyline Catering Pte Ltd",
      "position": "Assistant Restaurant Manager",
      "startDate": "2019",
      "endDate": "2026",
      "highlights": [
        "Conducted monthly evaluations of staff service performance, identifying areas for improvement",
        "Provided crucial operational support, ensuring smooth day-to-day functions",
        "Performed regular store audits to maintain compliance with hygiene and operational standards",
        "Held Hygiene Certification Level 3, ensuring adherence to food safety regulations",
        "Reported restaurant daily operation performance"
      ]
    }
  ],
  "education": [
    {
      "institution": "Sanno Institute of Business Administration",
      "degree": "GCE 'O' Level"
    },
    {
      "institution": "National Trade Certificate Grade Two",
      "degree": "Electronics Servicing"
    },
    {
      "institution": "City and Guilds of London Institute",
      "degree": "Telecommunication"
    },
    {
      "institution": "Japanese Association",
      "degree": "Japanese Language Course (Elementary Stage)"
    }
  ],
  "skills": [
    "Customer Service Excellence",
    "Administrative Expertise",
    "Training and Development",
    "Event Management",
    "Microsoft Office",
    "Basic Graphic Design Tools",
    "Multilingual Communication",
    "Vendor Management",
    "Technical Proficiency: Microsoft Office, internet usage, basic graphic design tools",
    "Multilingual Communication: Fluent in English, Chinese (Teochew, Cantonese, Hokkien), and Malay"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Chinese (Teochew)",
      "fluency": "Fluent"
    },
    {
      "language": "Chinese (Cantonese)",
      "fluency": "Fluent"
    },
    {
      "language": "Chinese (Hokkien)",
      "fluency": "Fluent"
    },
    {
      "language": "Malay",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Hygiene Certification Level 3"
    },
    {
      "name": "National Trade Certificate Grade Two in Electronics Servicing"
    },
    {
      "name": "City and Guilds of London Institute in Telecommunication",
      "issuer": "City and Guilds of London Institute"
    },
    {
      "name": "IT Programme Certificate"
    },
    {
      "name": "QCC Techniques for Leaders"
    },
    {
      "name": "AI Content Creation for Productivity"
    }
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      "IT Programme Certificate",
      "QCC Techniques for Leaders",
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    "yearsOfExperience": 47,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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