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  "basics": {
    "name": "Ephrem  Kifle",
    "label": "Customer Service Officer",
    "summary": "Professional customer service and management specialist with strong experience in banking and financial technology sectors. Currently working as a Customer Service Officer at Siket Bank and previously worked at Kifiya Financial Technology in customer service and acting center manager roles. Skilled in communication, customer handling, problem-solving, team building, and time management. Holds a Degree in Management and a Diploma in Banking and Insurance, with additional training in customer service excellence, bank accounting, and fraud prevention. Fluent in Amharic, Afan Oromo, and English.",
    "location": "Addis Ababa, Ethiopia"
  },
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    {
      "company": "Siket Bank",
      "position": "Customer Service Officer",
      "location": "Addis Ababa",
      "startDate": "2026-11",
      "current": true
    },
    {
      "company": "Kifiya Financial Technology",
      "position": "Customer service officer",
      "location": "Addis Ababa",
      "startDate": "2016-03",
      "endDate": "2017-10",
      "highlights": [
        "Nov 2017 - Dec 2017 ( worked as acting center manager",
        "Dec 2017-Jan 2018 ( worked as customer service officer)",
        "Jan2018-Jul2018 (worked as acting center manager)",
        "Jul2018-Aug2019)"
      ]
    }
  ],
  "education": [
    {
      "institution": "Higher Four Technical and Vocational School",
      "degree": "10+2"
    },
    {
      "institution": "National College Diploma by Banking and Insurance",
      "degree": "Diploma",
      "field": "Banking and Insurance"
    },
    {
      "institution": "HAGE COLLEGE",
      "degree": "Art Degree",
      "field": "Management",
      "endDate": "2022"
    }
  ],
  "skills": [
    "Management",
    "Customer Service",
    "Time Management",
    "Problem Solving",
    "Communication",
    "Team Building"
  ],
  "languages": [
    {
      "language": "Amharic",
      "fluency": "Native"
    },
    {
      "language": "Afan Oromo",
      "fluency": "Fluent"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Completetion of two days training on Customer Service Excellence",
      "issuer": "African Based Consultants (ABCD)",
      "date": "2021-12"
    },
    {
      "name": "Completion of Bank Accounting Course successfully",
      "issuer": "Ethiopian Institute of Financial Studies",
      "date": "2021-02"
    },
    {
      "name": "Completion of fraud awareness, detection, and prevention training",
      "issuer": "Polar plus Excellence Hub",
      "date": "2024-09"
    }
  ],
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    "status": "open",
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      "Problem Solving",
      "Communication",
      "Team Building",
      "Completion of Bank Accounting Course successfully",
      "Amharic",
      "Afan Oromo",
      "English"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
  "verification": {
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    "platform": "freecv.org"
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}