Ephrem Kifle
Customer Service Officer
Professional customer service and management specialist with strong experience in banking and financial technology sectors. Currently working as a Customer Service Officer at Siket Bank and previously worked at Kifiya Financial Technology in customer service and acting center manager roles. Skilled in communication, customer handling, problem-solving, team building, and time management. Holds a Degree in Management and a Diploma in Banking and Insurance, with additional training in customer service excellence, bank accounting, and fraud prevention. Fluent in Amharic, Afan Oromo, and English.
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Languages
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Skills
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Certifications
Work Experience
Customer Service Officer
Siket Bank
Nov 2026 — PresentCurrentAddis Ababa
Customer service officer
Kifiya Financial Technology
Mar 2016 — Oct 2017Addis Ababa
- Nov 2017 - Dec 2017 ( worked as acting center manager
- Dec 2017-Jan 2018 ( worked as customer service officer)
- Jan2018-Jul2018 (worked as acting center manager)
- Jul2018-Aug2019)
Skills
ManagementCustomer ServiceTime ManagementProblem SolvingCommunicationTeam Building
Education
10+2
Higher Four Technical and Vocational School
Diploma, Banking and Insurance
National College Diploma by Banking and Insurance
Art Degree, Management
HAGE COLLEGE
Certificates
Completetion of two days training on Customer Service Excellence
African Based Consultants (ABCD)
Completion of Bank Accounting Course successfully
Ethiopian Institute of Financial Studies
Completion of fraud awareness, detection, and prevention training
Polar plus Excellence Hub
Languages
Amharic
Native
Afan Oromo
Fluent
English
Fluent