{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Emmanuel  Nino",
    "label": "CSR",
    "summary": "\"Results-oriented Bilingual Customer Service Professional (Native English/Spanish) with 7+ years managing high-volume inbound inquiries and escalated accounts. Consistently achieved 90%+ first-contact resolution and high customer retention by combining empathetic problem-solving with fast, accurate CRM documentation.\"",
    "location": "Garcia, Nuevo Leon"
  },
  "work": [
    {
      "company": "DME Service Solutions",
      "position": "CSR/Sales/Processor",
      "location": "San Pedro Garza Garcia, Nuevo Leon",
      "startDate": "2022-12",
      "endDate": "2026-06",
      "highlights": [
        "Managed high-volume customer interactions across multiple channels, maintaining professionalism and empathy under pressure.",
        "Delivered exceptional customer service by providing accurate information and support for diabetes supplies, enhancing patient satisfaction and loyalty.",
        "Managed high-volume inbound calls to assist customers with product inquiries, order placements, and issue resolution related to diabetes care supplies."
      ]
    },
    {
      "company": "ESG Solutions",
      "position": "CSR/Sales/Collections",
      "location": "Monterrey, Nuevo Leon",
      "startDate": "2020-10",
      "endDate": "2022-11",
      "highlights": [
        "Delivered exceptional customer service by resolving billing inquiries and providing accurate information on summer energy electricity plans, enhancing customer satisfaction and retention.",
        "Achieved monthly sales targets by effectively promoting summer energy electricity products and services"
      ]
    },
    {
      "company": "Global Telesourcing",
      "position": "CSR/Sales",
      "location": "Monterrey, Nuevo Leon",
      "startDate": "2018-06",
      "endDate": "2020-10",
      "highlights": [
        "Delivered exceptional customer service and inbound sales support for cable, phone, and internet service providers, consistently exceeding performance targets.",
        "Effectively managed high-volume inbound calls to resolve customer inquiries, troubleshoot service issues, and promote product upgrades."
      ]
    }
  ],
  "education": [
    {
      "institution": "Houston Can Academy",
      "degree": "High school Diploma Certificate",
      "startDate": "2002",
      "endDate": "2006"
    }
  ],
  "skills": [
    "Native English & Native/Bilingual Spanish (Verbal, Written, and Reading Proficiency)",
    "Accurately diagnosing and solving issues on the first interaction",
    "Adapting tone and communication style seamlessly between English and Spanish-speaking markets"
  ],
  "languages": [
    {
      "language": "English/Spanish",
      "fluency": "Native"
    }
  ],
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "CSR/Sales/Processor",
      "DME Service Solutions",
      "CSR/Sales/Collections",
      "ESG Solutions",
      "CSR/Sales",
      "Global Telesourcing",
      "English/Spanish",
      "CSR"
    ],
    "yearsOfExperience": 8,
    "seniority": "senior",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/emmanuel-nino/cv.json",
    "lastModified": "2026-11-03T01:57:55.103Z",
    "generator": "FreeCV.org"
  }
}