Emmanuel Nino

CSR

"Results-oriented Bilingual Customer Service Professional (Native English/Spanish) with 7+ years managing high-volume inbound inquiries and escalated accounts. Consistently achieved 90%+ first-contact resolution and high customer retention by combining empathetic problem-solving with fast, accurate CRM documentation."

Garcia, Nuevo Leon
0+
Years experience
0
Language
0
Skills
Work Experience
CSR/Sales/Processor
DME Service SolutionsSan Pedro Garza Garcia, Nuevo Leon
Dec 2022 — Jun 2026
  • Managed high-volume customer interactions across multiple channels, maintaining professionalism and empathy under pressure.
  • Delivered exceptional customer service by providing accurate information and support for diabetes supplies, enhancing patient satisfaction and loyalty.
  • Managed high-volume inbound calls to assist customers with product inquiries, order placements, and issue resolution related to diabetes care supplies.
CSR/Sales/Collections
ESG SolutionsMonterrey, Nuevo Leon
Oct 2020 — Nov 2022
  • Delivered exceptional customer service by resolving billing inquiries and providing accurate information on summer energy electricity plans, enhancing customer satisfaction and retention.
  • Achieved monthly sales targets by effectively promoting summer energy electricity products and services
CSR/Sales
Global TelesourcingMonterrey, Nuevo Leon
Jun 2018 — Oct 2020
  • Delivered exceptional customer service and inbound sales support for cable, phone, and internet service providers, consistently exceeding performance targets.
  • Effectively managed high-volume inbound calls to resolve customer inquiries, troubleshoot service issues, and promote product upgrades.
Skills
Native English & Native/Bilingual Spanish (Verbal, Written, and Reading Proficiency)Accurately diagnosing and solving issues on the first interactionAdapting tone and communication style seamlessly between English and Spanish-speaking markets
Education
High school Diploma Certificate
Houston Can Academy
2002 — 2006
Languages
English/Spanish
Native
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