EMMA BAXTER

Accomplished Manager with extensive experience in managing multi-site dental practices and dental laboratories, overseeing operations, and ensuring compliance with CQC, MHRA, DLA and DAMAS standards. Demonstrates expertise in finance and accounting oversight, human resources, policy development, and risk management. Proven track record in setting up new sites, developing policies, and achieving financial targets through effective budget management and performance monitoring. Skilled in leading teams, fostering staff development, and enhancing customer engagement.

[email protected] 07939621332 Waterlooville, Hampshire PO7 3BY
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Skills
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Certifications
Work Experience
Trainee Dental Nurse to Qualified Dental Nurse
Trainee Dental Nurse to Qualified Dental Nurse
Jan 2001 — Jan 2010
  • Delivered chairside assistance to both patient and operator
  • Supported dental procedures at the local prison on a weekly basis
  • Supported Dental Officers in Armed Forces
Dual Site Practice Manager
DENTALCARE LIMITED
Jan 2010 — Jan 2014
  • Managed operations for two practices, including a mixed six-surgery practice and a four-surgery private practice
  • Managed financial operations encompassing NHS claims, payments, and outstanding debts
  • Generated weekly and monthly KPI reports
  • Managed recruitment processes, provided training, and facilitated staff inductions
  • Managed EDI claims and reports while ensuring CQC compliance
  • Participated in meetings concerning Tenders of Practice
  • Registered CQC manager
Dual Site Practice Manager
IDH
Jan 2014 — Jan 2016
  • Oversaw operations of two dental practices
  • Managed weekly schedules for a team of 40
  • Supported Area Manager in budget planning for the financial year
  • Implemented procedures to maintain compliance
  • Enhanced practice guidelines and procedures
  • Manage patient billing processes efficiently
  • Registered CQC Manager
  • Oversaw comprehensive financial operations
  • Generated weekly and monthly KPI reports
  • Managed HR responsibilities effectively
  • Maintained compliance with health and safety standards
  • Managed EDI claims and reports, ensuring CQC compliance
  • Performed detailed audits to ensure compliance with risk assessment standards
  • Supported marketing events for the practices and the company
Dual Site Practice Manager
Rodericks Ltd
Jan 2016 — Jan 2019
  • Oversaw operations of two dental practices
  • Managed weekly schedules for a team of 30 members
  • Maintained regulatory compliance
  • Updated practice policies to enhance efficiency
  • Managed patient invoicing efficiently
  • Registered CQC Manager
  • Generated weekly and monthly reports showcasing KPIs
  • Performed HR responsibilities
  • Uphold health and safety standards consistently
  • Processed EDI claims and compiled reports
  • Conducted comprehensive risk assessments for fire, health, and safety
  • Supported marketing events for practices and company
Dental Practice Manager
Damira Dental Studios
Jan 2019 — Aug 2021
  • Oversaw daily operations of dental practice
  • Coordinated weekly rotas for 13 team members
  • Supported Area Manager in preparing annual financial budgets
  • Ensured adherence to regulatory standards
  • Enhanced practice policies through regular updates
  • Managed patient billing processes and ensured timely invoicing
  • Registered CQC Manager
  • Managed financial operations encompassing NHS claims, payments, and outstanding debts
  • Generated weekly and monthly KPI and P&L reports
  • Performing HR responsibilities
  • Conducted comprehensive evaluations of fire, health, and safety protocols
  • Supported marketing events for practices and company
Practice Manager
Portman Dental Care Ltd
Aug 2021 — Mar 2022
  • Oversaw operations of orthodontic practice
  • Coordinated staff rotas to ensure coverage during holidays and unexpected sick leaves
  • Established annual financial budgets and monitored progress weekly
  • Monitored and enforced compliance protocols
  • Updated practice policies to enhance efficiency
  • Registered CQC Manager
  • Managed financial operations encompassing NHS claims, payments, and outstanding debts
  • Generated weekly and monthly KPI reports
  • Directed management of incoming and outgoing referrals within the Rego system
  • Ensuring health and safety standards are adhered to
  • Managed EDI claims and generated reports
  • Conducted risk assessments for fire, health, and safety
  • Facilitated annual performance evaluations
Business Manager
EvoDental
Mar 2022 — Jul 2022
  • Managed operations of a 3-surgery clinic and coordinated activities of 22 colleagues
  • Coordinated weekly schedules for team members, accommodating holiday requests and managing sick leave
  • Established annual financial budgets and monitored progress weekly
  • Monitored and enforced compliance protocols
  • Enhanced practice policies through regular updates
  • Managed patient billing processes efficiently
  • Registered CQC Manager
  • Managed financial operations encompassing NHS claims, payments, and outstanding debts
  • Compiled KPIs and P&L data for regular reporting
  • Oversaw Rego referral system for handling incoming and outgoing referrals
  • Ensuring health and safety standards are adhered to
  • Managed EDI claims and reports
  • Led audits to ensure compliance with safety standards
  • Facilitated annual performance evaluations
Group Operations Director
Astradent Ltd/NNK Healthcare
Jul 2022 — Jul 2025
  • Managed operations for seven dental practices mixed and Private. The company was about to acquire 8 more practices
  • Oversee and manage the operations of multiple Dental Practices within Hampshire, Norfolk and Leicester
  • Managed a team of over 100 colleagues
  • Working closely with the Company Director, Marketing Director and Company Accountant to enhance growth and development of the practices
  • Established policies and processes to ensure compliance readiness for CQC inspections
  • Registered with FCA to ensure compliance with financial regulations
  • Advised senior management on facilities needs and delivered ongoing operational support
  • Assisted in processing sponsorship certificates for international dental professionals
  • Contributed to tender meetings aimed at acquiring dental practices
  • Streamlined HR processes for onboarding and offboarding
  • Monitored staff performance and developed improvement plans
  • Managed budgets and financial planning, achieving cost savings without compromising on quality
  • Developed and enforced health and safety protocols, ensuring a safe workplace environment
  • Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives
  • Conducted risk assessments, mitigating potential issues before they impacted business operations
  • Set up business contracts, obtained signatures and processed paperwork
  • Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
Dual Site Practice Manager Portsmouth & Southampton
Dual Site Practice Manager
Aug 2025 — Dec 2025
  • Overseeing two dental practices, one mixed practice and one private practice in the Hampshire area
  • Managing a team of 30 colleagues
  • Compliance – ensuring all policies and procedures in place using DCME
  • Staff rotas and clocking in and out system using Bright Hr
  • Timesheets monthly and reports for payments to the accountant
  • Reception cover when required, using systems for dentists
  • Ensuring KPI’s are met weekly and monthly
Group Operations Manager
Group Operations Manager
Dec 2025 — PresentCurrent
  • Overseeing four dental laboratories within the group, in the Surrey, London and Kent area
  • Managing a team of 31 colleagues
  • Compliance – ensuring all policies and procedures in place for the MHRA, DLA and DAMS
  • Staff rotas and clocking in and out system using Timekeeper
  • Timesheets monthly and reports for payments to the accountant
  • Ensuring KPI’s are met weekly and monthly
  • Carrying out Audits and Risk Assessments when required
  • Marketing
  • HR duties when required
  • Assisting with acquisitions
  • Working closely with the Finance team with P&L’s
Skills
FinanceAccounting and P&L OversightHuman ResourcesPolicy Development and EnforcementDental Nurse Witness TrainingPerformance monitoringCompliance oversightForecastingBudget managementDentally/SOE/R4Positive attitudeLeadership skillsTime-managementActive listeningCustomer engagementRisk ManagementStaff development
Certifications
Operations Management Course
May 2024
Home Office Document Fraud, Course
May 2023
Award in Education & Training (AET)
March 2022
IOSH
May 2021
Registered with the GDC
2008 to present
NVQ Level 3 in Dental Nursing
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