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  "basics": {
    "name": "Eleazar Mathonsi",
    "label": "Teller",
    "summary": "Motivated and detail-oriented Business Management & Information Technology Master's student with a background in Banking and Risk Management. Passionate about Agile project environments, team coordination, and continuous improvement. Strong communication, analytical, and organizational skills with an eagerness to grow within a Scrum Master or Agile support role.",
    "location": "Bulawayo, Zimbabwe"
  },
  "work": [
    {
      "company": "Success Microfinance Bank",
      "position": "Loans and Back Office Clerk",
      "location": "Bulawayo",
      "startDate": "2020-08",
      "endDate": "2020-12",
      "highlights": [
        "Responsible for loan book growth and recovery on all non-performing facilities",
        "Maintained positive loan performance and good group audit ratings while managing portfolio risks",
        "Resolved customer queries and ensured compliance at branch levels"
      ]
    },
    {
      "company": "Success Microfinance Bank",
      "position": "Customer Services Officer",
      "location": "Bulawayo",
      "startDate": "2021-01",
      "endDate": "2021-06",
      "highlights": [
        "Generated new business through marketing initiatives and cross-selling",
        "Supervised compliance with internal processes to mitigate risks",
        "Evaluated credit applications, facilitating loan disbursement"
      ]
    },
    {
      "company": "Success Microfinance Bank",
      "position": "Bank Teller",
      "location": "Bulawayo",
      "startDate": "2021-07",
      "endDate": "2021-09",
      "highlights": [
        "Executed routine tasks such as deposits, withdrawals, and cash advances",
        "Maintained and balanced cash drawers ensuring compliance with regulations",
        "Promoted cross-selling opportunities for bank products"
      ]
    },
    {
      "company": "Success Microfinance Bank",
      "position": "Assistant Branch Operations Officer",
      "location": "Bulawayo",
      "startDate": "2021-10",
      "endDate": "2023-01",
      "highlights": [
        "Supervised branch operations ensuring compliance with internal controls and regulatory requirements",
        "Managed operational and credit risks while minimizing potential losses",
        "Prepared loan proposals and presentations for approval by the credit manager"
      ]
    },
    {
      "company": "FBC Bank",
      "position": "Bank Teller",
      "location": "Bulawayo",
      "startDate": "2023-02",
      "current": true,
      "highlights": [
        "Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, and account management",
        "Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed",
        "Reconcile cash drawers at the end of the day shift, turning in any excess or damaged currency to the chief teller",
        "Track, record, report, and store transactional information and special requests, providing high-level customer service"
      ]
    }
  ],
  "education": [
    {
      "institution": "Catholic University of Zimbabwe",
      "degree": "Master of Business Management and Information Technology",
      "startDate": "2025",
      "current": true
    },
    {
      "institution": "Lupane State University",
      "degree": "Bachelor’s Degree in Banking and Risk Management",
      "startDate": "2022"
    },
    {
      "institution": "Insurance Institute of Zimbabwe",
      "degree": "Certificate of Proficiency in Short Term Insurance"
    },
    {
      "institution": "Plumtree High",
      "degree": "Advanced Level",
      "startDate": "2012",
      "endDate": "2015"
    },
    {
      "institution": "Thekwane High School",
      "degree": "Ordinary Level"
    }
  ],
  "skills": [
    "Agile Mindset",
    "Scrum Ceremonies Awareness",
    "Backlog Prioritization",
    "Workflow Coordination",
    "Task Tracking",
    "Process Improvement",
    "Team Facilitation",
    "Iterative Development Awareness",
    "Communication & Leadership",
    "Interpersonal Skills",
    "Active Listening",
    "Public Speaking",
    "Facilitation Skills",
    "Negotiation Skills",
    "Emotional Intelligence",
    "Professional Communication",
    "Collaboration Across Teams",
    "IT / Digital Skills",
    "Information Systems Knowledge",
    "Digital Collaboration Tools",
    "Virtual Team Coordination",
    "Basic Data Visualization",
    "Google Workspace",
    "Online Research",
    "Technology Adaptability",
    "Basic Cybersecurity Awareness",
    "Business & Analytical Skills",
    "Critical Thinking",
    "Strategic Planning",
    "Research Skills",
    "Report Writing",
    "Attention to Detail",
    "Organizational Skills",
    "Business Process Understanding",
    "Performance Monitoring"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Ndebele",
      "fluency": "Fluent"
    },
    {
      "language": "Shona",
      "fluency": "Fluent"
    }
  ],
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    "sponsorship": false
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Master's"
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