Eleazar Mathonsi

Teller

Motivated and detail-oriented Business Management & Information Technology Master's student with a background in Banking and Risk Management. Passionate about Agile project environments, team coordination, and continuous improvement. Strong communication, analytical, and organizational skills with an eagerness to grow within a Scrum Master or Agile support role.

[email protected] +263776572643 Bulawayo, Zimbabwe
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Languages
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Skills
Work Experience
Loans and Back Office Clerk
Success Microfinance Bank
Aug 2020 — Dec 2020Bulawayo
  • Responsible for loan book growth and recovery on all non-performing facilities
  • Maintained positive loan performance and good group audit ratings while managing portfolio risks
  • Resolved customer queries and ensured compliance at branch levels
Customer Services Officer
Success Microfinance Bank
Jan 2021 — Jun 2021Bulawayo
  • Generated new business through marketing initiatives and cross-selling
  • Supervised compliance with internal processes to mitigate risks
  • Evaluated credit applications, facilitating loan disbursement
Bank Teller
Success Microfinance Bank
Jul 2021 — Sep 2021Bulawayo
  • Executed routine tasks such as deposits, withdrawals, and cash advances
  • Maintained and balanced cash drawers ensuring compliance with regulations
  • Promoted cross-selling opportunities for bank products
Assistant Branch Operations Officer
Success Microfinance Bank
Oct 2021 — Jan 2023Bulawayo
  • Supervised branch operations ensuring compliance with internal controls and regulatory requirements
  • Managed operational and credit risks while minimizing potential losses
  • Prepared loan proposals and presentations for approval by the credit manager
Bank Teller
FBC Bank
Feb 2023 — PresentCurrentBulawayo
  • Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, and account management
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
  • Reconcile cash drawers at the end of the day shift, turning in any excess or damaged currency to the chief teller
  • Track, record, report, and store transactional information and special requests, providing high-level customer service
Skills
Agile MindsetScrum Ceremonies AwarenessBacklog PrioritizationWorkflow CoordinationTask TrackingProcess ImprovementTeam FacilitationIterative Development AwarenessCommunication & LeadershipInterpersonal SkillsActive ListeningPublic SpeakingFacilitation SkillsNegotiation SkillsEmotional IntelligenceProfessional CommunicationCollaboration Across TeamsIT / Digital SkillsInformation Systems KnowledgeDigital Collaboration ToolsVirtual Team CoordinationBasic Data VisualizationGoogle WorkspaceOnline ResearchTechnology AdaptabilityBasic Cybersecurity AwarenessBusiness & Analytical SkillsCritical ThinkingStrategic PlanningResearch SkillsReport WritingAttention to DetailOrganizational SkillsBusiness Process UnderstandingPerformance Monitoring
Education
Master of Business Management and Information Technology
Catholic University of Zimbabwe
2025 — Present
Bachelor’s Degree in Banking and Risk Management
Lupane State University
2022
Certificate of Proficiency in Short Term Insurance
Insurance Institute of Zimbabwe
Advanced Level
Plumtree High
2012 — 2015
Ordinary Level
Thekwane High School
Languages
English
Fluent
Ndebele
Fluent
Shona
Fluent
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