DUANE THADEO GONZALES
IT Systems Specialist | IT Network Administrator | Support Engineer
Dedicated IT Systems Administrator with extensive experience in managing and optimizing network systems and IT infrastructure. Proven ability to lead IT projects and provide technical support in fast-paced environments with 18 years of experience in Dubai, UAE. Currently, based in Cebu City, Philippines open to global remote work arrangements and freelance role.
Hybrid / Remote
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Languages
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Skills
Work Experience
IT Systems Specialist
SBK Holding
Jun 2014 — Jun 2026Dubai, UAE
- Set up, optimized and managed network equipment including installation and troubleshooting of Routers, Access Points, Firewalls, Network Switches, Printers and other devices across Windows, Mac, Mobile Devices
- Setup and configured Email Accounts, Backup, Restoration, Data Migration and troubleshooting connectivity
- Developed and tested installation of company-wide servers
- Managed and maintained Physical & Virtual Servers, Active Directory, Client Users, File Sharing with Security Permission
- Managed Web & Email Hosting Accounts, Websites, Domains, DNS Records, Name Servers, Cloud Sharing
- Spearheaded IT projects including installation of CCTV, Indoor and Outdoor Internet Connections and Troubleshooting of new and existing sites
- Maintained records for all IT Assets including Hardware, Software, IT equipment, Account Subscriptions, Application Renewals, System Upgrades
- Performed preventative maintenance and repair tasks outside of business hours, limiting operational disruption
- Installed, configured new and upgraded application systems, MS Office, Anti-Virus, Security Patches, ensuring performance and functionality ahead of company-wide rollouts
- Evaluated software contracts and terms, seeking cost-efficient vendors to maximise department profits and submitted recommendations regarding infrastructure overhauls
Web Hosting Support Engineer
Dreamscape Networks
Nov 2012 — Oct 2013Dubai, UAE
- Provided Web hosting services support and inquiries to consultation on hosting plans, payments, billing issues, complaints and disputes
- Conducted Domain analysis for DNS settings such as A Records, CNAME Records, MX Records, TXT Records to assure websites and emails work accurately working to its connected server
- Sets up Email and Email Exchange accounts using email client such as MS Outlook, Mac Mail, iPhone, iPad, mobile phones and any other devices
- Assisted in installation and troubleshooting of Web Apps such as WordPress, Joomla, SEO, Newsletter, Spam Protection, Web Builder, SSL and Fax to Email services and other apps included in the hosting manager
- Sets up Email Hosting, Email Exchange, Email Marketing, Email Protection, Web Statics including SSL, Web Design, Site Builder and Logo Design
- Assisted customer on web files and other data for backup and restore to Web Cloud using Linux and Microsoft Servers using FTP, SSH and other file transfer applications
- Troubleshooted Web Cloud Hosting server and database issues in Linux and Microsoft platforms, including basic scripting issues and troubleshooting both web and email.
System Integrator
Omnitec Security Systems
Jul 2010 — Nov 2012Dubai, UAE
- Maintained and updated website pages and contents such as product descriptions and project articles through CMS
- Managed social media accounts and monitored website ranking and keywords
- Applied new SEO strategies to optimize websites in search engines including keyword research, site analysis and back-links
- Optimized targeted keywords through Onpage and Offpage, monitored monthly ratings and improved rankings using Google Analytics and Webmaster Tools
- Conducted Keyword Research, Sitemap, Keyword URL Mapping, Meta Information Creation, Xml Sitemap, Robots.txt, Article Spinning and Submission, Directory submission, Blog Creation/Commenting, Facebook Page Sharing, Keyword Analysis
- Managed web hosting accounts, email setup, troubleshooting, regular web file backup, restore and troubleshoot using FTP and SSH
- Acted as IT Helpdesk Support for PC troubleshooting, hardware assembly, software installation and network troubleshooting
- Promoted company’s product and services by creating banners and editing product pictures and icons to enhance website look and feel
Web Administrator / SEO
Telecom World FZE
Aug 2008 — Jun 2010Dubai, UAE
- Updated products site contents for UK eMarketing website and optimized to rank high on Yahoo, Google and MSN
- Evaluated and created keyword research and analysis to find highest-volume terms and updated content description through Offpage and Onpage
- Created descriptions for new products and uploaded images and other items to make them live online
- Implemented and managed search engine optimization SEO, SEM, SMO strategies and campaigns for the website, including keyword targeting, technical recommendations, content optimization, link building
- Checked and updated URL's, links, directory listings for every items for better site linking and to increase online visitors and improve search engine rankings
- Tracked and maintained websites and pages from Google Analytics, Google Webmaster Tools, Yahoo Webmaster Tools and Bing Webmaster Tools to see what position of site that holds for a particular keyword phrase for every keyword
- Checked site rankings and make reports for every product and gather data for the low ranking pages and update site titles, meta tags, keywords and other factors to improve online market sales.
Technical Support Representative
1&1 Internet Web Hosting / IONOS Web Hosting
Mar 2007 — Jul 2008Cebu City, Philippines
- Supported technical issues worldwide via phone and email on web hosting connectivity using Shared, Managed and Virtual Hosting Server for Linux and Microsoft platforms
- Handled technical support requests for domains, websites, emails and server configuration connectivity and troubleshooting
- Setup Email Accounts and Email Exchange on PC, Mac and mobile devices using Outlook, Thunderbird, Mac Mail and others
- Assisted on domain analysis for A-record, MX-record, TXT record and CNAME record including MS SQL and MySQL database setup and troubleshooting
- Guided customers on website creation using WordPress, Joomla, Website Builder, Dynamic Site Creator, eShop, SharePoint
- Resolved customer issues by providing voice support from basic installation to technical troubleshooting including Simple SEO
- Prepared documentation process and procedures for assisting customers and escalations, Warehouse / Product Safe Keeping
Integration Test Engineer
AUO Corporation
Nov 2003 — Nov 2006Taoyuan, Taiwan
- Monitored machine and robotics daily routine and preventive maintenance for TFT LCD manufacturing process
- Handled technical issues and troubleshooting on Pneumatic Machines including Array Injection Machines, Laser Repair Systems, Robotic Arm Machines, X-Ray Screening Systems and Defect Detector Machines
- Checked daily process for pixel modulator defect and quality test analysis using 2D/20 application and reported irregularities
- Upgraded computer application software and hardware to ensure system specifications
- Monitored defective machines and created backup of production files for analysis and recalculations
- Monitored daily operation and non-stop process and created day to day reports for documentation and shift handover
- Ensured daily production output met quota and accuracy requirements
- Maintained regular reading for each PLC system including weekly/monthly/quarterly upgrades and maintenance
Skills
Office Network ConnectionDevices SetupNetwork Server InstallationOperating System InstallationServer BackupInformation SecurityEmail Client SetupWeb Hosting ConnectivityWebsite DevelopmentERP MaintenanceOffice Network Connection and Devices Setup (LAN, WiFi, Routers, Switches, Firewall, PC/Desktop and Backup)Network Server and Operating System Installation (Windows 10 and later versions)Server Backup and Information SecurityEmail Client Account Setup and POP3/IMAP Connectivity (Google Mail, MS Outlook and Thunderbird)Office suites installation (MS Office and Office 365)Computer System Hardware/Software Installation and TroubleshootingWeb Hosting connectivity (Microsoft and Linux Shared Hosting Server, Managed Server and Virtual Server, FTP, DNS setup, Microsoft Exchange setup, A Record and MX-Record)Website development using FrontPage Application, WordPress, Joomla, Website Builder, and eShop.ERP Maintenance (Odoo)MS TeamsTrelloGoogle WorkspaceNew skillOffice 365 Administration
Education
Bachelor of Science, Computer Engineering
Cebu Institute of Technology University
Languages
English
Intermediate
Tagalog
Native
Cebuano
Native
SOFT SKILLS
Collaboration & Teamwork
Interpersonal & Positive Attitude
Flexibility
Problem Solving
Efficiency and Productivity
ADDITIONAL INFORMATION
BIRTH DATE
28 OCT 1979
GENDER
Male
MARITAL STATUS
Married (2 Kids)
NATIONALITY
Filipino
DRIVING LICENSE
Valid UAE and Philippines License
VISA STATUS
Currently based in Cebu City, Philippines with valid UAE Residence Visa and US Tourist Visa
YEARS IN UAE
18 years
REFERENCES
References provided upon request.
References available upon request.