DR. LUTFAH ISSAH

Ag. Deputy Director, RPME

Results-oriented Monitoring, Research, Planning, and Evaluation professional with extensive experience in public sector management, strategic planning, performance monitoring, policy implementation, and stakeholder engagement. Proven ability to lead teams, drive organizational performance, manage projects, and provide evidence-based recommendations for decision-making. Strong leadership, analytical, and communication skills with a commitment to public service excellence.

2 QUEENS LANE, COMMUNITY 18, LASHIBI, ACCRA. GT-027-825
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Certifications
Work Experience
Ag. Deputy Director, RPME
National Health Insurance Authority (NHIA)
Apr 2025 — PresentCurrent
  • Led the development, implementation, and monitoring of departmental and organizational strategic plans to align with national development priorities and institutional objectives
  • Coordinated research activities and data collection processes to support evidence-based policy formulation and decision-making
  • Managed the monitoring and evaluation framework for programs and projects, ensuring effective performance tracking and reporting
  • Oversaw the preparation of annual work plans, budgets, performance reports, and operational reviews
  • Analyzed program performance data and provided strategic recommendations to improve service delivery and organizational effectiveness
Senior Manager, Private Health Insurance Schemes Directorate
National Health Insurance Authority (NHIA)
Mar 2013 — Jul 2015
  • Managed regulatory oversight and supervision of private health insurance schemes
  • Coordinated policy implementation, compliance monitoring, and performance assessments
  • Analyzed operational and financial data to support strategic decision-making
  • Engaged key stakeholders to strengthen service delivery and regulatory compliance
  • Led report preparation, staff supervision, and capacity-building initiatives
Senior Manager, Quality Assurance Directorate (Clinical Audit)
National Health Insurance Authority (NHIA)
Jul 2015 — Nov 2018
  • Managed clinical audit and quality assurance program to improve healthcare quality and patient safety
  • Conducted audits and performance assessments to ensure compliance with clinical standards and regulations
  • Developed quality improvement strategies and monitored implementation outcomes
  • Analyzed audit data and prepared reports to support management decisions
  • Engaged stakeholders to strengthen clinical governance and service delivery
Healthcare Management: (Health & Safety Manager)
Virginia Hospital Center
Apr 2009 — Nov 2012Arlington, VA
  • Directed hospital-wide health, safety, and risk management programs to ensure compliance with healthcare regulations, accreditation standards, and occupational health requirements
  • Developed, implemented, and monitored health and safety policies, procedures, and emergency response plans to protect patients, staff, visitors, and hospital assets
  • Led multidisciplinary teams in identifying, assessing, and mitigating workplace hazards, reducing incidents and improving overall safety performance
  • Conducted regular safety audits, inspections, and risk assessments across clinical and non-clinical departments
  • Managed infection prevention and control initiatives, ensuring adherence to established healthcare protocols and public health guidelines
Clinical Exercise Physiologist (Rehab Director)
Kindred Healthcare
Oct 2007 — Apr 2009MA
  • Directed and managed comprehensive rehabilitation services, ensuring high-quality patient care and achievement of clinical outcomes
  • Supervised multidisciplinary rehabilitation teams, including exercise physiologists, physical therapists, occupational therapists, speech therapists, and support staff
  • Developed and implemented individualized exercise and rehabilitation programs for patients recovering from cardiac, pulmonary, neurological, orthopedic, and chronic health conditions
  • Conducted clinical assessments and functional capacity evaluations to determine patients' physical abilities, treatment needs, and rehabilitation goals
  • Monitored patient progress and adjusted treatment plans to optimize recovery, mobility, strength, endurance, and overall health outcomes
Rehab Specialist Assistant (Alzheimer's Unit)
Northeast Specialty Hospital
Jul 2004 — Oct 2007MA
  • Assisted rehabilitation specialists in delivering individualized therapeutic and rehabilitative programs for residents with Alzheimer's disease and other forms of dementia
  • Supported patients during physical, cognitive, and recreational therapy sessions to enhance mobility, independence, and quality of life
  • Monitored resident participation, progress, and behavioral responses during rehabilitation activities and reported observations to the clinical team
  • Encouraged and motivated residents to engage in therapeutic exercises and daily living activities while maintaining a safe and supportive environment
  • Assisted with activities of daily living (ADLs), including mobility support, transfers, personal care, and mealtime assistance as needed
Skills
Strategic PlanningMonitoring & Evaluation (M&E)Policy AnalysisProject ManagementResearch & Data AnalysisPerformance ManagementStakeholder EngagementReport WritingRisk ManagementBudget PlanningTeam LeadershipData Analysis Tools
Education
Doctor of Philosophy, Business
TRANSCONTINENTAL INSTITUTION OF HIGHER EDUCATION
Master of Business Administration, Healthcare Management
AMERICAN INTERCONTINENTAL UNIVERSITY
Sep 2010
Bachelor of Science, Kinesiological Science
UNIVERSITY OF MARYLAND
Certifications
Project Management Professional
Knowledge Tree Technologies
Mar 2013
Diploma in Health Systems Management
Galilee International Management Institute
May 2016
Strategic Women in Leadership Masterclass
L’Aine Academy
2025
The Leadership & Governance Toolkit for Administrators
Knowledge Tree International Inst. LLC
2025
Research & Data Analytics
Knowledge Tree International Inst. LLC
2025
Leadership & Public Sector Transformation Program in Public Institutions
Knowledge Tree International Inst. LLC
2026
Languages
English
Native
References available upon request.
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