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    "name": "Donna Grace Maac",
    "label": "Administrative, Finance & Commercial Operations Professional",
    "image": "https://freecv.org/i/avatars/5e9cf633-9c44-49bf-8773-5730005ce87b/avatar.webp?t=1792725320453",
    "summary": "Versatile Administrative, Sales & Commercial Operations Professional with 10 years of UAE experience at Majid Al Futtaim (Carrefour), progressing through several roles across retail operations, finance, inventory control, and commercial coordination. Built a strong foundation in customer service and store operations before advancing into finance and internal control, and later commercial coordination, supporting departmental management, sales performance reporting, documentation, and cross-functional operations. Proficient in Microsoft Office, Excel, PowerPoint, and SAP ERP, with strengths in data analysis, reporting, inventory accuracy, and stakeholder coordination. Organized, analytical, and adaptable, with a broad understanding of retail business operations and a commitment to supporting business performance and operational efficiency.",
    "location": "Manila, Philippines",
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        "url": "https://linkedin.com/in/donna-grace-maac-137538172"
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  "work": [
    {
      "company": "Majid Al Futtaim Retail",
      "position": "Coordinator Commercial",
      "startDate": "2025-11",
      "endDate": "2026-04",
      "highlights": [
        "Provided daily administrative and coordination support to the Commercial Fresh Food team, ensuring departmental requirements were organized and completed within required timelines",
        "Prepared and maintained weekly Minutes of Meeting (MOM), PowerPoint presentations, action items, updates, and management requirements",
        "Highlighted commercial opportunities, risks, and recurring operational challenges to the commercial team",
        "Conducted competitor checks and basic market research on pricing, promotions, product assortment, and stock visibility to support commercial planning",
        "Analyzed key commercial KPIs including sales, waste, and shrinkage against forecasts/budgets, supporting the team in identifying variances and required corrective actions",
        "Coordinated with cross-functional teams, including Category Management, Marketing, Store Operations, Logistics, and Finance to resolve commercial and operational issues",
        "Monitored and followed up on pending issues related to product availability, pricing, product listings, promotions, stock, and system updates until resolution",
        "Supported supplier-related communication in coordination with the commercial or category teams"
      ]
    },
    {
      "company": "Majid Al Futtaim Retail",
      "position": "Finance Coordinator",
      "startDate": "2023-07",
      "endDate": "2025-11",
      "highlights": [
        "Provided centralized back-office administrative and coordination support to Carrefour stores across the UAE, assisting with financial, inventory, operational, and documentation requirements",
        "Coordinated the consolidation and processing of stocktake corrections for 100+ UAE stores, validating inventory adjustments and ensuring accurate completion within strict deadlines",
        "Prepared financial analysis and management reports by extracting, consolidating, and validating data from SAP, ensuring accurate and timely submission of reports",
        "Coordinated with Accounts Payable and General Ledger teams during month-end closing, following up on submissions, reconciliations, validations, and supporting documentation",
        "Liaised with Branch Managers, District Finance Managers, and Area Managers across the UAE to coordinate reporting requirements, follow up on pending actions, and resolve operational issues"
      ]
    },
    {
      "company": "Majid Al Futtaim Retail",
      "position": "Receiving Assistant",
      "startDate": "2018-02",
      "endDate": "2019-07",
      "highlights": [
        "Verified deliveries against purchase orders and invoices and maintained accurate receiving, supplier, and inventory documentation",
        "Created and validated Local Purchase Orders (LPOs) and reviewed supplier documentation before processing deliveries",
        "Validated Goods Receipt Notes (GRNs) for all received shipments, ensuring quantities, items, and supporting documentation were accurate before completion of the receiving process",
        "Maintained accurate receiving, supplier, GRN, and inventory documentation in accordance with company procedures"
      ]
    },
    {
      "company": "Majid Al Futtaim Retail",
      "position": "Cashier",
      "startDate": "2016-02",
      "endDate": "2018-01",
      "highlights": [
        "Processed cash, card, voucher, return, and refund transactions accurately using POS systems while maintaining proper transaction records",
        "Reconciled daily POS transactions against actual cash received and reported discrepancies in accordance with company procedures",
        "Assisted customers professionally and handled payment-related queries while maintaining accuracy and confidentiality"
      ]
    }
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  "education": [
    {
      "institution": "Polytechnic University of the Philippines",
      "degree": "Diploma in Office Management Technology",
      "startDate": "2012"
    }
  ],
  "skills": [
    "Data Analysis",
    "Inventory Control",
    "Financial Reporting",
    "Customer Service",
    "Cross-Functional Coordination",
    "Document Control",
    "Supplier Coordination",
    "Time Management",
    "Problem Solving",
    "Stakeholder Management",
    "Administrative Coordination",
    "Retail & Commercial Operations"
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  "languages": [
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "Tagalog",
      "fluency": "Native"
    }
  ],
  "awards": [
    {
      "title": "Built 10+ years of UAE experience within Majid Al Futtaim Retail (Carrefour), progressing from customer-facing and receiving roles into Finance, Internal Control, and Commercial Coordination."
    },
    {
      "title": "Supported 100+ UAE stores through stocktake, financial reporting, reconciliations, administrative coordination, and timely resolution of operational requirements."
    },
    {
      "title": "Developed strong hands-on experience in reporting, document control, supplier coordination, inventory control, LPO processing, discrepancy resolution, and cross-functional stakeholder coordination."
    }
  ],
  "references": [
    {
      "name": "El Mahdi El Hamri",
      "title": "Director",
      "company": "Majid Al Futtaim Hypermarket LLC",
      "relationship": "Former Manager",
      "email": "Ehamri@maf.ae",
      "phone": "+971 509343020"
    },
    {
      "name": "Mohamed Hamdani",
      "title": "Finance Manager",
      "company": "Majid Al Futtaim Hypermarket LLC",
      "relationship": "Former Manager",
      "email": "Mhamdani@maf.ae",
      "phone": "+971 566695070"
    }
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