Donna Grace Maac
Administrative, Finance & Commercial Operations Professional
Versatile Administrative, Sales & Commercial Operations Professional with 10 years of UAE experience at Majid Al Futtaim (Carrefour), progressing through several roles across retail operations, finance, inventory control, and commercial coordination. Built a strong foundation in customer service and store operations before advancing into finance and internal control, and later commercial coordination, supporting departmental management, sales performance reporting, documentation, and cross-functional operations. Proficient in Microsoft Office, Excel, PowerPoint, and SAP ERP, with strengths in data analysis, reporting, inventory accuracy, and stakeholder coordination. Organized, analytical, and adaptable, with a broad understanding of retail business operations and a commitment to supporting business performance and operational efficiency.
Manila, Philippines
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Languages
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Skills
Work Experience
Coordinator Commercial
- Provided daily administrative and coordination support to the Commercial Fresh Food team, ensuring departmental requirements were organized and completed within required timelines
- Prepared and maintained weekly Minutes of Meeting (MOM), PowerPoint presentations, action items, updates, and management requirements
- Highlighted commercial opportunities, risks, and recurring operational challenges to the commercial team
- Conducted competitor checks and basic market research on pricing, promotions, product assortment, and stock visibility to support commercial planning
- Analyzed key commercial KPIs including sales, waste, and shrinkage against forecasts/budgets, supporting the team in identifying variances and required corrective actions
- Coordinated with cross-functional teams, including Category Management, Marketing, Store Operations, Logistics, and Finance to resolve commercial and operational issues
- Monitored and followed up on pending issues related to product availability, pricing, product listings, promotions, stock, and system updates until resolution
- Supported supplier-related communication in coordination with the commercial or category teams
Finance Coordinator
- Provided centralized back-office administrative and coordination support to Carrefour stores across the UAE, assisting with financial, inventory, operational, and documentation requirements
- Coordinated the consolidation and processing of stocktake corrections for 100+ UAE stores, validating inventory adjustments and ensuring accurate completion within strict deadlines
- Prepared financial analysis and management reports by extracting, consolidating, and validating data from SAP, ensuring accurate and timely submission of reports
- Coordinated with Accounts Payable and General Ledger teams during month-end closing, following up on submissions, reconciliations, validations, and supporting documentation
- Liaised with Branch Managers, District Finance Managers, and Area Managers across the UAE to coordinate reporting requirements, follow up on pending actions, and resolve operational issues
Receiving Assistant
- Verified deliveries against purchase orders and invoices and maintained accurate receiving, supplier, and inventory documentation
- Created and validated Local Purchase Orders (LPOs) and reviewed supplier documentation before processing deliveries
- Validated Goods Receipt Notes (GRNs) for all received shipments, ensuring quantities, items, and supporting documentation were accurate before completion of the receiving process
- Maintained accurate receiving, supplier, GRN, and inventory documentation in accordance with company procedures
Cashier
- Processed cash, card, voucher, return, and refund transactions accurately using POS systems while maintaining proper transaction records
- Reconciled daily POS transactions against actual cash received and reported discrepancies in accordance with company procedures
- Assisted customers professionally and handled payment-related queries while maintaining accuracy and confidentiality
Skills
Data AnalysisInventory ControlFinancial ReportingCustomer ServiceCross-Functional CoordinationDocument ControlSupplier CoordinationTime ManagementProblem SolvingStakeholder ManagementAdministrative CoordinationRetail & Commercial Operations
Education
Diploma in Office Management Technology
Polytechnic University of the Philippines
References
El Mahdi El Hamri
Director · Majid Al Futtaim Hypermarket LLC
Former Manager
[email protected] · +971 509343020
Mohamed Hamdani
Finance Manager · Majid Al Futtaim Hypermarket LLC
Former Manager
[email protected] · +971 566695070
Languages
English
Advanced
Tagalog
Native
Selected Achievements
Built 10+ years of UAE experience within Majid Al Futtaim Retail (Carrefour), progressing from customer-facing and receiving roles into Finance, Internal Control, and Commercial Coordination.
Supported 100+ UAE stores through stocktake, financial reporting, reconciliations, administrative coordination, and timely resolution of operational requirements.
Developed strong hands-on experience in reporting, document control, supplier coordination, inventory control, LPO processing, discrepancy resolution, and cross-functional stakeholder coordination.
Systems & Software
SAP S/4HANA
SAP Business Object
SAP Financial Consolidation
SAP SuccessFactor
Advance Excel Formulas
Microsoft 365
POS System