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  "basics": {
    "name": "Donia Lassoued",
    "label": "Gaming Support Agent",
    "summary": "Gaming Support Agent with experience in customer engagement and education. Skilled in communication, empathy, and adaptability. Seeking a remote role to leverage my passion for technology and gaming in a dynamic team environment.",
    "location": "Tunisia, Manouba"
  },
  "work": [
    {
      "company": "Boston English Center & Preply",
      "position": "Online English Tutor — Freelancer | 2025–Present",
      "highlights": [
        "Teach General, Academic, and Conversational English to beginner and intermediate learners",
        "Communicate with learners from different backgrounds through online platforms",
        "Adapt communication to individual needs and provide clear feedback and support",
        "Manage online sessions independently and maintain a professional environment"
      ]
    },
    {
      "company": "Shakespeare Elementary School",
      "position": "Elementary School Teacher 2025",
      "highlights": [
        "Taught English to primary school pupils, building vocabulary, reading, speaking, and basic grammar skills"
      ]
    },
    {
      "company": "",
      "position": "Part time Call Centre Agent 2024",
      "highlights": [
        "Conducted outbound calls to introduce surveys and engage participants professionally",
        "Communicated clearly with different types of respondents and handled questions appropriately"
      ]
    }
  ],
  "education": [
    {
      "institution": "Faculty of letters, arts and humanities at Manouba",
      "degree": "Bachelor’s Degree in English Language, Literature and Civilization",
      "startDate": "2022",
      "endDate": "2025"
    },
    {
      "institution": "",
      "degree": "Baccalaureate",
      "field": "Arts and Humanities",
      "startDate": "2021",
      "endDate": "2022"
    }
  ],
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    "Fast learner",
    "Problem solving",
    "Time management",
    "Multitasking",
    "Empathy",
    "Patience",
    "Organization",
    "Calm under pressure",
    "Adaptability",
    "Microsoft Office",
    "Typing skills",
    "Communication software",
    "Social media",
    "AI"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent C2"
    },
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "French",
      "fluency": "Intermediate"
    }
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  "interests": [
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    "Intellectual games",
    "Board games"
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      "Board games",
      "Gaming Support Agent"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
  },
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    "email": true,
    "platform": "freecv.org"
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}