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    "name": "DIVYANSHU SRIVASTAVA",
    "label": "Operations & Coordination Professional",
    "summary": "Operations and coordination professional with 6+ years of experience across technical support, customer operations, education operations, coordination and process management. Experienced in handling day-to-day operational activities, coordinating with internal teams, managing customer/stakeholder communication, maintaining process records, resolving issues and ensuring timely execution. Strong working knowledge of MS Excel, CRM/process tracking, coordination and reporting. Seeking an Operations, Process Coordinator, Operations Executive or Senior Operations role.",
    "location": "Delhi, India",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "divyanshusrivastava",
        "url": "https://linkedin.com/in/divyanshusrivastava"
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  "work": [
    {
      "company": "Aegis Logistics",
      "position": "Technical Support",
      "startDate": "2018",
      "endDate": "2020",
      "highlights": [
        "Provided technical troubleshooting support using AnyDesk and SQL/database tools",
        "Handled customer issues, diagnosed problems and coordinated for timely resolution",
        "Maintained service quality through structured issue tracking and follow-ups"
      ]
    },
    {
      "company": "Arambham Clothing",
      "position": "Operations & Business Coordination",
      "startDate": "2024",
      "current": true,
      "highlights": [
        "Coordinated procurement, vendors, labour, production and order fulfilment activities",
        "Managed vendor communication, material availability, production coordination and delivery schedules",
        "Handled payment follow-ups, receivables and client/order coordination"
      ]
    },
    {
      "company": "Data Is Good (Addictive Learning)",
      "position": "Operations & Coordinator",
      "startDate": "2024-08",
      "endDate": "2026-05",
      "highlights": [
        "Handled end-to-end operational coordination and process execution for education programs",
        "Coordinated with multiple stakeholders to ensure timely completion of assigned activities",
        "Maintained operational tracking, follow-ups, documentation and reporting",
        "Supported smooth communication between customers/students and internal teams"
      ]
    },
    {
      "company": "Addictive Learning Technology",
      "position": "Operations & Coordinator",
      "startDate": "2024-01",
      "endDate": "2024-08",
      "highlights": [
        "Managed operational coordination for academic programs and day-to-day process activities",
        "Coordinated with students, trainers and internal teams for scheduling, documentation and issue resolution",
        "Maintained process updates, follow-ups and operational records"
      ]
    },
    {
      "company": "Henry Harvin Education",
      "position": "Operations & Sales Coordinator",
      "startDate": "2021-05",
      "endDate": "2023-01",
      "highlights": [
        "Coordinated day-to-day academic and operational activities across students, trainers and internal teams",
        "Managed schedules, follow-ups, documentation and process tracking to ensure smooth execution",
        "Handled stakeholder queries and coordinated issue resolution within defined timelines"
      ]
    },
    {
      "company": "iEnergizer",
      "position": "Operations / Sales Operations",
      "startDate": "2020-05",
      "endDate": "2021-04",
      "highlights": [
        "Managed high-volume customer interactions and supported day-to-day operational processes",
        "Coordinated with internal teams for issue resolution and process completion",
        "Maintained accurate customer/process information and followed defined operational procedures"
      ]
    }
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  "education": [
    {
      "institution": "IGNOU, Delhi",
      "degree": "Bachelor of Computer Applications"
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    {
      "institution": "NIIT Institute",
      "degree": "GNIIT Certification"
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    "Follow-ups",
    "Process Improvement"
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      "language": "English",
      "fluency": "Professional"
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    {
      "language": "Hindi",
      "fluency": "Native"
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  "certificates": [
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      "name": "GNIIT Certification",
      "issuer": "NIIT Institute"
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    "yearsOfExperience": 9,
    "seniority": "senior",
    "highestEducation": "Bachelor's"
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