DIVYANSHU SRIVASTAVA

Operations & Coordination Professional

Operations and coordination professional with 6+ years of experience across technical support, customer operations, education operations, coordination and process management. Experienced in handling day-to-day operational activities, coordinating with internal teams, managing customer/stakeholder communication, maintaining process records, resolving issues and ensuring timely execution. Strong working knowledge of MS Excel, CRM/process tracking, coordination and reporting. Seeking an Operations, Process Coordinator, Operations Executive or Senior Operations role.

Delhi, India
0+
Years experience
0
Languages
0
Skills
Work Experience
Technical Support
Aegis Logistics
2018 — 2020
  • Provided technical troubleshooting support using AnyDesk and SQL/database tools
  • Handled customer issues, diagnosed problems and coordinated for timely resolution
  • Maintained service quality through structured issue tracking and follow-ups
Operations & Business Coordination
Arambham Clothing
2024 — Present
  • Coordinated procurement, vendors, labour, production and order fulfilment activities
  • Managed vendor communication, material availability, production coordination and delivery schedules
  • Handled payment follow-ups, receivables and client/order coordination
Operations & Coordinator
Data Is Good (Addictive Learning)
Aug 2024 — May 2026
  • Handled end-to-end operational coordination and process execution for education programs
  • Coordinated with multiple stakeholders to ensure timely completion of assigned activities
  • Maintained operational tracking, follow-ups, documentation and reporting
  • Supported smooth communication between customers/students and internal teams
Operations & Coordinator
Addictive Learning Technology
Jan 2024 — Aug 2024
  • Managed operational coordination for academic programs and day-to-day process activities
  • Coordinated with students, trainers and internal teams for scheduling, documentation and issue resolution
  • Maintained process updates, follow-ups and operational records
Operations & Sales Coordinator
Henry Harvin Education
May 2021 — Jan 2023
  • Coordinated day-to-day academic and operational activities across students, trainers and internal teams
  • Managed schedules, follow-ups, documentation and process tracking to ensure smooth execution
  • Handled stakeholder queries and coordinated issue resolution within defined timelines
Operations / Sales Operations
iEnergizer
May 2020 — Apr 2021
  • Managed high-volume customer interactions and supported day-to-day operational processes
  • Coordinated with internal teams for issue resolution and process completion
  • Maintained accurate customer/process information and followed defined operational procedures
Skills
Operations ManagementProcess CoordinationTeam CoordinationCustomer SupportTechnical SupportIssue ResolutionMIS & ReportingMS ExcelCRM & Data ManagementOrder/Process TrackingDocumentationStakeholder CommunicationFollow-upsProcess Improvement
Education
Bachelor of Computer Applications
IGNOU, Delhi
GNIIT Certification
NIIT Institute
Certifications
GNIIT Certification
NIIT Institute
Languages
English
Professional
Hindi
Native
References available upon request.