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  "basics": {
    "name": "Divnoor  Singh",
    "summary": "Results-driven and highly motivated Retail Store Manager with extensive hands-on experience directing daily operations, optimizing inventory, and leading high-performing teams within the retail network. Proven track record of driving sales growth, maintaining flawless brand compliance, and fostering strong working relationships with corporate management. Possesses a solid foundation in business administration, combining academic principles with practical, high-volume retail management to position a franchise location for maximum profitability and operational excellence.",
    "location": "Chestermere, AB"
  },
  "work": [
    {
      "company": "Shell",
      "position": "Store Manager",
      "location": "Calgary, AB",
      "startDate": "2025-03",
      "current": true,
      "highlights": [
        "Operations Leadership: Oversee full daily operations of a high-volume retail and fueling station, managing staff, cash reconciliation, and day-to-day troubleshooting.",
        "Inventory & Vendor Management: Order, track, and manage store stock to optimize product turns, minimize shrinkage, and maximize convenience store margins.",
        "Compliance Excellence: Regularly audit site safety, cleanliness, and operational protocols, consistently meeting or exceeding Shell’s rigorous corporate brand and safety standards.",
        "Team Development: Trained, and mentored a reliable team of customer service representatives, significantly improving staff retention and overall site performance."
      ]
    },
    {
      "company": "Circle-K",
      "position": "Store Supervisor",
      "location": "Calgary, AB",
      "startDate": "2023-05",
      "endDate": "2025-02",
      "highlights": [
        "Shift Leadership & Cash Control: Supervised daily front-line operations, ensuring accurate cash handling, safe drops, lottery balancing, and seamless shift handovers among customer service representatives.",
        "Merchandising & Inventory Management: Executed corporate planograms, managed inventory rotation to minimize waste, and ensured both the convenience store floor and the fuel pumps met strict brand standards.",
        "Customer Experience & Conflict Resolution: Handled escalated customer inquiries and resolved issues efficiently, maintaining a welcoming environment and building strong local customer loyalty.",
        "Staff Training & Compliance: Assisted the Store Manager in onboarding and training new team members on point-of-sale (POS) systems, age-restricted sales compliance (tobacco/lottery), and basic loss prevention protocols."
      ]
    },
    {
      "company": "Shell",
      "position": "Customer Service Representative",
      "location": "Calgary, AB",
      "startDate": "2021-05",
      "endDate": "2023-04",
      "highlights": [
        "Frontline Customer Service: Provided efficient, welcoming service to a high volume of daily customers, driving convenience store sales and consistently promoting corporate loyalty initiatives.",
        "Point-of-Sale (POS) Operations: Operated retail POS terminals with high precision, accurately executing cash, credit, and mobile transactions.",
        "Store Maintenance & Compliance: Maintained day-to-day facility cleanliness, executed shelf-stocking and inventory rotation according to standard merchandising guidelines, and adhered strictly to health, safety, and loss prevention protocols.",
        "Time Management & Reliability: Successfully balanced part-time professional responsibilities with full-time academic studies in Business Administration, demonstrating strong organization, personal accountability, and a dedicated work ethic."
      ]
    }
  ],
  "education": [
    {
      "institution": "Bow Valley College",
      "degree": "Diploma in Business Administration",
      "startDate": "2021",
      "endDate": "2023"
    }
  ],
  "skills": [
    "Technical & POS Platforms",
    "Inventory & Back-Office Software",
    "Financial Stewardship",
    "Operations & Merchandising",
    "HSE & Compliance Enforcement",
    "Team Leadership & Development"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "Punjabi",
      "fluency": "Native"
    },
    {
      "language": "Hindi",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "AGLC Lottery Ticket Retailer Certification",
      "issuer": "Alberta Gaming, Liquor and Cannabis"
    },
    {
      "name": "WHMIS Certification",
      "issuer": "Standard Canadian Workplace Compliance"
    },
    {
      "name": "Shell HSE (Health, Safety, & Environment) Site Lead Training",
      "issuer": "Shell Corporate Compliance"
    },
    {
      "name": "Standard First Aid & CPR",
      "issuer": "Canadian Red Cross"
    }
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      "AGLC Lottery Ticket Retailer Certification",
      "WHMIS Certification",
      "Shell HSE (Health, Safety, & Environment) Site Lead Training",
      "Standard First Aid & CPR"
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    "yearsOfExperience": 5,
    "seniority": "lead",
    "highestEducation": "Diploma"
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