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  "basics": {
    "name": "DIPRADIPTA ROY",
    "label": "TEAM LEADER",
    "summary": "Result driven Team Leader with 3 years of team management. Skilled in boosting sales performance, leading teams, and driving strategic growth.",
    "location": "Kolkata, INDIA",
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    {
      "company": "Snapcheck_Interact.ai",
      "position": "Team Leader",
      "startDate": "2026-04",
      "endDate": "2026-09",
      "highlights": [
        "Led daily team huddles to align priorities, workload, and service expectations",
        "Monitored queue performance and redistributed tasks to maintain smooth operations",
        "Coached team members on process adherence, quality standards, and customer handling",
        "Resolved escalations promptly by coordinating with cross-functional support teams",
        "Reviewed performance trends to identify gaps and improve consistency"
      ]
    },
    {
      "company": "Cogenthub",
      "position": "Team Leader",
      "startDate": "2020-02",
      "endDate": "2026-04",
      "highlights": [
        "Organizing workflow and ensuring that employees understand their duties or delegated tasks",
        "Monitoring employee productivity and providing constructive feedback and coaching",
        "Monitor team performance and build reports which is to be shared with client on a daily basis",
        "Assisting operations manager in highlighting risk areas and areas of improvements"
      ]
    },
    {
      "company": "Clarus Telecom India Private Ltd.",
      "position": "Web Consultant",
      "startDate": "2019-05",
      "endDate": "2019-12",
      "highlights": [
        "Providing consultation to clients for better growth of their business and providing them with services like GLL and WEBSITE"
      ]
    },
    {
      "company": "EazyCoach Educational Solution Pvt. Ltd.",
      "position": "Business Development Executive",
      "startDate": "2016-09",
      "endDate": "2017-04",
      "highlights": [
        "Identifying potential clients, and the decision makers within the client organization",
        "Prospect for potential new clients and turn this into increased business",
        "Set up meetings between client decision makers"
      ]
    }
  ],
  "education": [
    {
      "institution": "Indira Gandhi National Open University (IGNOU), Delhi",
      "degree": "Master of Business Administration",
      "field": "Operations",
      "endDate": "2025"
    },
    {
      "institution": "Swami Vivekananda Institute of Science and Technology, Kolkata",
      "degree": "Bachelor of Technology",
      "field": "Electronics and Telecommunication Engineering",
      "endDate": "2017",
      "score": "7.04/10"
    },
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      "institution": "CBSE",
      "degree": "12th",
      "field": "English",
      "endDate": "2013",
      "score": "45-49.9%"
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      "institution": "CBSE",
      "degree": "10th",
      "field": "English",
      "endDate": "2010",
      "score": "65-69.9%"
    }
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    "CSAT",
    "Shrinkage Control",
    "Attrition Control",
    "International BPO",
    "International Sales",
    "Advanced Excel",
    "Research Skills",
    "Flexibility",
    "Methodical Approach",
    "Target Orienting"
  ],
  "languages": [
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      "language": "Bengali",
      "fluency": "Basic"
    },
    {
      "language": "English",
      "fluency": "Basic"
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      "fluency": "Basic"
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      "name": "Six Sigma Yellow Belt Certification"
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      "name": "Power BI For Beginners"
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    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Master's"
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