DIPRADIPTA ROY

TEAM LEADER

Result driven Team Leader with 3 years of team management. Skilled in boosting sales performance, leading teams, and driving strategic growth.

Kolkata, INDIA
LinkedIn
0
Languages
0
Skills
0
Certifications
Work Experience
Team Leader
Snapcheck_Interact.ai
Apr 2026 — Sep 2026
  • Led daily team huddles to align priorities, workload, and service expectations
  • Monitored queue performance and redistributed tasks to maintain smooth operations
  • Coached team members on process adherence, quality standards, and customer handling
  • Resolved escalations promptly by coordinating with cross-functional support teams
  • Reviewed performance trends to identify gaps and improve consistency
Team Leader
Cogenthub
Feb 2020 — Apr 2026
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks
  • Monitoring employee productivity and providing constructive feedback and coaching
  • Monitor team performance and build reports which is to be shared with client on a daily basis
  • Assisting operations manager in highlighting risk areas and areas of improvements
Web Consultant
Clarus Telecom India Private Ltd.
May 2019 — Dec 2019
  • Providing consultation to clients for better growth of their business and providing them with services like GLL and WEBSITE
Business Development Executive
EazyCoach Educational Solution Pvt. Ltd.
Sep 2016 — Apr 2017
  • Identifying potential clients, and the decision makers within the client organization
  • Prospect for potential new clients and turn this into increased business
  • Set up meetings between client decision makers
Skills
People HandlingCSATShrinkage ControlAttrition ControlInternational BPOInternational SalesAdvanced ExcelResearch SkillsFlexibilityMethodical ApproachTarget Orienting
Education
Master of Business Administration, Operations
Indira Gandhi National Open University (IGNOU), Delhi
Bachelor of Technology, Electronics and Telecommunication Engineering
Swami Vivekananda Institute of Science and Technology, Kolkata
7.04/10
12th, English
CBSE
45-49.9%
10th, English
CBSE
65-69.9%
Certifications
Six Sigma Yellow Belt Certification
Power BI For Beginners
Languages
Bengali
Basic
English
Basic
Hindi
Basic
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