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    "name": "Dinesh Varal",
    "label": "Application Support Engineer",
    "image": "https://media.licdn.com/dms/image/v2/D4D03AQFh4GFiTangXQ/profile-displayphoto-scale_200_200/B4DZz3CeIeGQAY-/0/1773671147803?e=1779926400&v=beta&t=-X20TiOetC5w1Mpg_wbPg1Upspe8oMv1znw7-WD0kp0",
    "summary": "Application Support Engineer with hands-on experience in managing and supporting enterprise applications across DEV, QA, UAT, and PROD environments.\n\nSkilled in incident management, production support, and troubleshooting complex system issues to ensure high availability and performance. Experienced in monitoring system health, resolving critical production incidents, and supporting integrations across distributed systems.\n\nStrong background in log analysis, root cause identification, and coordinating with cross-functional teams to maintain system stability.\n\nCurrently focused on enhancing skills in Python, automation, and AI-driven solutions to build scalable tools, optimize workflows, and reduce manual effort.\n\nPassionate about improving system reliability, automating operations, and delivering efficient support solutions in fast-paced environments.",
    "location": "Pune, India",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "varal-dinesh",
        "url": "https://linkedin.com/in/varal-dinesh"
      }
    ]
  },
  "work": [
    {
      "company": "Bigbasket",
      "position": "Customer Support Executive (Technical Support)",
      "location": "Pune, India",
      "startDate": "2019-10",
      "endDate": "2022-04",
      "highlights": [
        "Provided technical and customer support via phone, email, and ticketing systems",
        "Assisted users with account access, system issues, and basic troubleshooting",
        "Logged and tracked issues using ticketing tools, ensuring timely resolution within SLA",
        "Monitored system dashboards and escalated critical issues to technical teams",
        "Coordinated with internal teams to resolve user-reported problems efficiently",
        "Maintained high customer satisfaction through clear communication and quick resolution"
      ]
    },
    {
      "company": "Accenture",
      "position": "Application Support Engineer (ERP Systems)",
      "location": "Pune, India",
      "startDate": "2024-03",
      "current": true,
      "highlights": [
        "Provided production support for enterprise applications across multiple environments (DEV, QA, UAT, PROD)",
        "Monitored system performance and handled critical incidents & outages",
        "Performed root cause analysis (RCA) and implemented fixes to prevent recurring issues",
        "Supported application integrations and data flow troubleshooting",
        "Automated routine operational tasks to improve efficiency",
        "Collaborated with cross-functional teams for faster issue resolution"
      ]
    }
  ],
  "education": [
    {
      "institution": "Sinhgad Institute Of Management And Computer Application",
      "degree": "Master of Computer Applications",
      "field": "Computer Applications",
      "startDate": "2020",
      "endDate": "2022"
    },
    {
      "institution": "New Arts,Commerce & Science College",
      "degree": "Bachelor's of Computer Applications",
      "field": "Computer Appliations",
      "startDate": "2016",
      "endDate": "2019"
    }
  ],
  "skills": [
    "Python",
    "React Js",
    "HTML",
    "CSS",
    "SQL",
    "Application Support",
    "Troubleshooting",
    "AI",
    "Promblem Solving",
    "Customer Support"
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  "languages": [
    {
      "language": "English",
      "fluency": "Intermediate"
    },
    {
      "language": "Marathi",
      "fluency": "Native"
    },
    {
      "language": "Hindi",
      "fluency": "Fluent"
    }
  ],
  "projects": [
    {
      "name": "Text Utility Web App",
      "description": "Text Utility Web App Created Using React Js. Implemented My\nLearning of Props and Use states in this project. This app has the functionality to manipulate text to Uppercase\nand lowercase. We can remove extra spaces from the our text.\nIt is fully responsive and have dark mode feature.",
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    {
      "name": "Inshorts News App Clone",
      "description": "It is News web Application built using React Js. Also used are react class-based components, routers, props, and states. This project used New Api to fetch news content.",
      "keywords": [
        "React Js",
        "Node",
        "HTML",
        "CSS",
        "Bootstrap"
      ]
    },
    {
      "name": "Weather Web App",
      "description": "Weather Forcast Web App developed using HTML, Bootstrap, and Javascript. Weather data fetched from Yahoo! weather API. It shows Current Weather information and Weather Forecast for the next 7 days.",
      "keywords": [
        "Ract Js",
        "Node",
        "Html",
        "Javascript"
      ]
    }
  ],
  "certificates": [
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      "name": "Reinvention with Agentic AI",
      "issuer": "Accenture",
      "date": "2026-04",
      "url": "https://www.credly.com/badges/00a487de-357b-4725-a7fe-640fd15c0020/public_url"
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      "name": "Infor Certified Infor OS Associate",
      "issuer": "Infor",
      "date": "2025-12",
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    "seniority": "entry",
    "highestEducation": "Master's"
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