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  "basics": {
    "name": "Dillani Gunanithy",
    "label": "Cashier",
    "summary": "Customer-oriented professional with 7+ years in fast-paced customer support and administrative roles. Proven expertise in managing inquiries across multiple channels, maintaining accurate records, and supporting team operations. Seeking administrative or customer service roles to leverage strong organizational skills and commitment to service excellence.",
    "location": "London, UK"
  },
  "work": [
    {
      "company": "Lidl GB",
      "position": "Administrative & Customer Service",
      "startDate": "2023-11",
      "endDate": "2026-01",
      "highlights": [
        "Served as the dedicated first point of contact for clients, professionally greeting over 200 guests weekly and managing incoming calls to enhance customer experience",
        "Independently resolved 95% of inquiries within a 24-hour period, showcasing strong communication skills and improving customer satisfaction significantly",
        "Streamlined client signposting processes, achieving a 30% increase in referral response times to support services and ensuring prompt inquiry resolution",
        "Processed and tracked correspondence, completing 100% of documentation within strict two-hour timelines, which helped maintain operational efficiency",
        "Collaborated with a team of 8, leading to a 25% improvement in operational workflows and enhanced service delivery."
      ]
    },
    {
      "company": "Co-op",
      "position": "Team Leader",
      "startDate": "2016-09",
      "endDate": "2023-11",
      "highlights": [
        "Led a team in delivering professional first-point-of-contact services, ensuring all visitors, customers, and stakeholders received a warm, helpful, and inclusive welcome",
        "Managed high volumes of inquiries across telephone, email, online platforms, and in-person channels, resolving 92% of queries within 24 hours and escalating complex issues to appropriate support teams",
        "Maintained precise records and databases, regularly updating inventory and service records to increase stock accuracy from 85% to 97%, significantly reducing customer disappointment",
        "Produced accurate official documentation, including letters, status updates, and reference documents, ensuring prompt issuance and correctness of all details",
        "Supported and coordinated customer engagement events, inductions, information sessions, and parents' evenings, assisting with planning, logistics, and delivery to ensure successful outcomes for diverse groups, including young people"
      ]
    },
    {
      "company": "5E LTD",
      "position": "Administrative Assistant (Volunteer)",
      "startDate": "2020-09",
      "endDate": "2021-02",
      "highlights": [
        "Served as the dedicated first point of contact for clients, professionally greeting guests and managing incoming calls to provide exceptional customer service and enhance customer experience",
        "Independently resolved over 95% of inquiries with clear, accurate responses across multiple channels, showcasing strong communication skills and ability to manage customer expectations",
        "Signposted and referred clients to relevant support services, ensuring quick and effective resolution of inquiries",
        "Processed and tracked correspondence and documentation within strict timeframes, maintaining operational efficiency and high attention to detail",
        "Collaborated with team members to streamline processes, actively contributing to an improved service experience and team performance"
      ]
    }
  ],
  "education": [
    {
      "institution": "Learning Curve",
      "degree": "Civil Service",
      "startDate": "2026"
    },
    {
      "institution": "National Career Service",
      "degree": "Level 2 Excel Course (Intermediate)",
      "startDate": "2026"
    },
    {
      "institution": "Newham College London",
      "degree": "Business Administration – Levels 1 & 2, Essential Digital SKILLS (IT) – Level 1, Functional Skills English – Level 2 (Pass)",
      "startDate": "2022",
      "endDate": "2025"
    },
    {
      "institution": "London South Bank University",
      "degree": "Foundation Degree (Merit)",
      "field": "Accounting",
      "startDate": "2013",
      "endDate": "2016"
    },
    {
      "institution": "St Angela’s & St Bonaventure’s Sixth Form",
      "degree": "BTEC National Diploma in Business Studies – Level 2 / 3",
      "startDate": "2010",
      "endDate": "2013"
    },
    {
      "institution": "Langdon Secondary School",
      "degree": "9 GCSEs (Grades A – D)",
      "startDate": "2005",
      "endDate": "2010"
    }
  ],
  "skills": [
    "Customer Service Excellence",
    "Administrative Support",
    "Records Management",
    "Database Administration",
    "Information & Referral",
    "Compliance & Standards",
    "Team Collaboration",
    "Data Entry",
    "Office Management",
    "ICT Proficiency",
    "Flexible Problem-Solving"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    }
  ],
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    "status": "open",
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      "Co-op",
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      "Customer Service Excellence",
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      "Records Management",
      "Database Administration",
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      "Data Entry",
      "Office Management",
      "ICT Proficiency",
      "Flexible Problem-Solving",
      "English",
      "Cashier"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Diploma"
  },
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