Dillani Gunanithy

Cashier

Customer-oriented professional with 7+ years in fast-paced customer support and administrative roles. Proven expertise in managing inquiries across multiple channels, maintaining accurate records, and supporting team operations. Seeking administrative or customer service roles to leverage strong organizational skills and commitment to service excellence.

[email protected] 07788469198 London, UK

Language

Skills

Work Experience

Administrative & Customer Service

Lidl GB

Nov 2023 — Jan 2026

Served as the dedicated first point of contact for clients, professionally greeting over 200 guests weekly and managing incoming calls to enhance customer experience
Independently resolved 95% of inquiries within a 24-hour period, showcasing strong communication skills and improving customer satisfaction significantly
Streamlined client signposting processes, achieving a 30% increase in referral response times to support services and ensuring prompt inquiry resolution
Processed and tracked correspondence, completing 100% of documentation within strict two-hour timelines, which helped maintain operational efficiency
Collaborated with a team of 8, leading to a 25% improvement in operational workflows and enhanced service delivery.

Team Leader

Co-op

Sep 2016 — Nov 2023

Led a team in delivering professional first-point-of-contact services, ensuring all visitors, customers, and stakeholders received a warm, helpful, and inclusive welcome
Managed high volumes of inquiries across telephone, email, online platforms, and in-person channels, resolving 92% of queries within 24 hours and escalating complex issues to appropriate support teams
Maintained precise records and databases, regularly updating inventory and service records to increase stock accuracy from 85% to 97%, significantly reducing customer disappointment
Produced accurate official documentation, including letters, status updates, and reference documents, ensuring prompt issuance and correctness of all details
Supported and coordinated customer engagement events, inductions, information sessions, and parents' evenings, assisting with planning, logistics, and delivery to ensure successful outcomes for diverse groups, including young people

Administrative Assistant (Volunteer)

5E LTD

Sep 2020 — Feb 2021

Served as the dedicated first point of contact for clients, professionally greeting guests and managing incoming calls to provide exceptional customer service and enhance customer experience
Independently resolved over 95% of inquiries with clear, accurate responses across multiple channels, showcasing strong communication skills and ability to manage customer expectations
Signposted and referred clients to relevant support services, ensuring quick and effective resolution of inquiries
Processed and tracked correspondence and documentation within strict timeframes, maintaining operational efficiency and high attention to detail
Collaborated with team members to streamline processes, actively contributing to an improved service experience and team performance

Skills

Customer Service ExcellenceAdministrative SupportRecords ManagementDatabase AdministrationInformation & ReferralCompliance & StandardsTeam CollaborationData EntryOffice ManagementICT ProficiencyFlexible Problem-Solving

Education

Civil Service

Learning Curve

2026

Level 2 Excel Course (Intermediate)

National Career Service

2026

Business Administration – Levels 1 & 2, Essential Digital SKILLS (IT) – Level 1, Functional Skills English – Level 2 (Pass)

Newham College London

2022 — 2025

Foundation Degree (Merit), Accounting

London South Bank University

2013 — 2016

BTEC National Diploma in Business Studies – Level 2 / 3

St Angela’s & St Bonaventure’s Sixth Form

2010 — 2013

9 GCSEs (Grades A – D)

Langdon Secondary School

2005 — 2010

Languages

English

Native

References available upon request.