Deepu Kumar
Cluster Manager
Senior Cluster Manager with extensive expertise in multi-outlet operations and P&L management. Proven track record in enhancing operational performance through strategic planning, comprehensive site audits, and superior guest service, resulting in consistently high customer satisfaction. Focused on driving profitability and operational excellence while fostering team development and compliance with company standards. Known for analytical problem-solving and strong leadership in fast-paced environments.
Nijamuddinpuri, Jehanabad, Bihar-804408
0+
Years experience
0
Languages
0
Skills
Work Experience
Cluster Manager
- Ensure consistent implementation of company standards, policies, and procedures
- Monitor daily operations, cleanliness, food safety, and guest service across all locations
- Conduct regular site visits and audits to evaluate performance and compliance
- Monitor regional financial performance (P&L statements, budgets, cost control)
- Set and track sales goals and KPIs for each restaurant
- Optimize labor costs, inventory control, and resource allocation
- Recruit, train, and mentor General Managers and key restaurant staff
- Conduct performance reviews, succession planning, and leadership development
- Resolve personnel issues and support HR policies and initiatives
- Drive customer satisfaction through service quality standards and customer feedback
- Implement strategies to improve guest retention and resolve escalated complaints
- Execute regional marketing initiatives and local promotions
- Identify market trends, competitor activity, and new opportunities for growth
- Ensure adherence to health, safety, labor, and food regulations
Business Manager
- Create a staff schedule to ensure appropriate staffing
- Finding ways to increase quality of customer service
- Recruiting, training and supervising staff
- Managing Inventory
- Ensuring High level of service standard
- Analyzing the feedback data shared by the guest
- Ensuring to maintain the store as per FSSAI Standards
- Responsible of maintaining cost control
Operation Manager
- Managed end-to-end operations of Déjà Vu Resto Bar and Yellow Submarine Beer Deck Brewery, ensuring smooth functioning and achievement of business targets
- Managed overall sales, revenue, profitability and operational performance of both outlets
- Developed and implemented outlet-wise business plans to achieve monthly and annual revenue targets
- Monitored daily sales, covers, average guest spends, table turnover, beverage mix and overall outlet performance
- Controlled food cost, beverage cost, manpower cost, wastage, inventory variance and operating expenses
- Ensured high standards of food quality, buffet/menu consistency, beverage quality, presentation and service
- Managed bar and brewery operations with strong focus on beer sales, beverage inventory, pouring standards, wastage control and beverage profitability
Restaurant Manager
- Manage daily restaurant and bar operations to ensure smooth and profitable business.
- Drive sales through upselling, promotions, events and local marketing initiatives.
- Manage FOH & BOH teams, including recruitment, training, scheduling and performance management.
- Maintain high standards of food quality, service, hygiene and guest experience.
- Control food cost, beverage cost, labour cost, wastage and operating expenses.
- Monitor inventory, purchasing, stock levels and variance control.
- Handle guest complaints and ensure high customer satisfaction and repeat business.
- Prepare and monitor P&L, sales reports, budgets and operational reports.
- Ensure compliance with food safety, licensing, fire safety and company SOPs.
- Coordinate with kitchen, bar, finance, HR, purchase and marketing teams.
- Conduct daily briefings, outlet inspections and performance reviews.
- Plan and execute events, theme nights and promotional activities to increase revenue.
Captain
- Meeting sales goals, guest satisfaction by training, motivating, mentoring and providing feedback to team
- Ensuring high levels of customer’s satisfaction through excellent service
- Maintaining outstanding store condition
- Conducting personnel performance appraisals to assess training needs and build career paths
- Maintaining the overall image of the store
- Managing the assets of the store
- Training of employees in the store
- Food safety at store
- Managing Inventory
- Safety and security in the store
- Shift management
Skills
Multi outlet OperationsP&L ManagementTeam BuildingConflict ResolutionCost ControlStrategic PlanningAnalytical & Problem SolvingDecision-makingBudget ManagementMarket AnalysisSOP & Audit ComplianceAdaptabilityTime ManagementResource ManagementKPI ManagementCustomer Relationship ManagementTraining & DevelopmentVendor NegotiationProcess ImprovementService Excellence
Education
Bachelor in Hotel Management
IHM-Hyderabad
Bachelor in Arts
BSEB
10TH
Pratibha Pallavan Public School
Languages
English
Fluent
Hindi
Fluent
Personal Interest
Reading, Cooking, Playing Cricket
Internship / Training
Six Month Industrial Training
food Production, F & B Service, House Keeping, and Front office Department.