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  "basics": {
    "name": "Deepak Kalra",
    "label": "Project Manager / Senior Delivery Manager",
    "summary": "Senior Delivery Leader with 15+ years of experience across Vodafone and Three UK, specialising in telecom transformation, customer propositions delivery, and large-scale programme execution. Proven track record of delivering complex, cross-functional programmes, managing £10M+ portfolios, and aligning teams across Commercial, Technology, Customer Experience, and Operations to drive growth and enhance customer experience. Recognised for stepping into leadership roles, driving alignment across matrix organisations, and delivering under pressure.",
    "location": "Reading, London",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "deepak-kalra",
        "url": "https://linkedin.com/in/deepak-kalra"
      }
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  "work": [
    {
      "company": "VodafoneThree",
      "position": "Project Manager / Programme Delivery Lead - 3onV Tech Migration",
      "startDate": "2025-05",
      "current": true,
      "highlights": [
        "Led end-to-end delivery across 3onV programme, aligning execution with strategic and customer outcomes",
        "Drove alignment across Technology, Commercial, CX, and Operations, enabling coordinated delivery and achieving a 20% reduction in project delivery timelines",
        "Managed complex dependencies, risks, and trade-offs, achieving a 25% reduction in delivery risks through proactive management",
        "Influenced senior stakeholders, providing clear updates, enabling decisions, and managing expectations",
        "Coached & mentored junior/new project managers",
        "Managed an £11M workstream budget with maturity and control, supporting robust financial governance, delivery prioritisation, and effective decision-making, achieving at least a 10% cost savings",
        "Built trusted relationships across Vodafone, Three, and external delivery partners, enabling stronger collaboration, clearer accountability, and more effective issue resolution"
      ]
    },
    {
      "company": "Hutchison 3G Limited (Three UK)",
      "position": "IT Delivery Manager",
      "startDate": "2015-05",
      "endDate": "2025-05",
      "highlights": [
        "Delivered initiatives shaping customer propositions and improving customer journeys across digital and service channels",
        "Directed a 15+ cross-functional team, delivering complex IT and transformation programmes aligned to business and customer priorities",
        "Managed a £10M+ delivery portfolio, ensuring strong governance, prioritisation, and consistent on-time delivery",
        "Implemented Agile delivery frameworks, improving efficiency by 20% and reducing delivery timelines by 15%",
        "Established programme roadmaps and governance, ensuring alignment across stakeholders, dependencies, and delivery outcomes",
        "Built strong stakeholder relationships across business and technology, improving collaboration and decision-making"
      ]
    },
    {
      "company": "Vodafone UK Plc",
      "position": "IT Quality & Release Manager",
      "startDate": "2009-07",
      "endDate": "2015-05",
      "highlights": [
        "Owned release delivery and deployment quality across complex IT environments",
        "Led planning and execution of end-to-end software releases, ensuring minimal disruption to business operations",
        "Coordinated cross-functional teams across Development, QA, and Operations, improving release reliability and predictability",
        "Implemented release governance and process improvements, enhancing deployment efficiency and quality"
      ]
    },
    {
      "company": "Capital One Plc",
      "position": "Project Co-ordinator",
      "startDate": "2005-08",
      "endDate": "2008-08"
    },
    {
      "company": "Vcustomer Pvt Ltd",
      "position": "Technical Support Engineer",
      "startDate": "2002-05",
      "endDate": "2004-10"
    }
  ],
  "education": [
    {
      "institution": "De Montfort University",
      "degree": "Master of Science",
      "field": "International Business and Management",
      "startDate": "2007"
    },
    {
      "institution": "Delhi University",
      "degree": "Bachelor of Commerce",
      "startDate": "2002"
    }
  ],
  "skills": [
    "Programme & Propositions Delivery",
    "Cross-Functional Leadership",
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    "Risk, Dependency & Governance Management",
    "Agile / SAFe Delivery",
    "Budget Ownership (£10M+)",
    "Customer-Focused Delivery (CX / Journeys)",
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      "language": "English",
      "fluency": "Fluent"
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    {
      "language": "Hindi",
      "fluency": "Fluent"
    }
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      "name": "Management of Risk: Foundation & Practitioner"
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    {
      "name": "ITIL Foundation v3 Certificate in IT Service Management"
    },
    {
      "name": "PRINCE2 Foundation & Practitioner"
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    {
      "name": "BTEC Higher National Diploma in Computing"
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    "highestEducation": "Master's"
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