Deepak Kalra

Project Manager / Senior Delivery Manager

Senior Delivery Leader with 15+ years of experience across Vodafone and Three UK, specialising in telecom transformation, customer propositions delivery, and large-scale programme execution. Proven track record of delivering complex, cross-functional programmes, managing £10M+ portfolios, and aligning teams across Commercial, Technology, Customer Experience, and Operations to drive growth and enhance customer experience. Recognised for stepping into leadership roles, driving alignment across matrix organisations, and delivering under pressure.

[email protected] 07785330055 Reading, London
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Work Experience
Project Manager / Programme Delivery Lead - 3onV Tech Migration
VodafoneThree
May 2025 — PresentCurrent
  • Led end-to-end delivery across 3onV programme, aligning execution with strategic and customer outcomes
  • Drove alignment across Technology, Commercial, CX, and Operations, enabling coordinated delivery and achieving a 20% reduction in project delivery timelines
  • Managed complex dependencies, risks, and trade-offs, achieving a 25% reduction in delivery risks through proactive management
  • Influenced senior stakeholders, providing clear updates, enabling decisions, and managing expectations
  • Coached & mentored junior/new project managers
  • Managed an £11M workstream budget with maturity and control, supporting robust financial governance, delivery prioritisation, and effective decision-making, achieving at least a 10% cost savings
  • Built trusted relationships across Vodafone, Three, and external delivery partners, enabling stronger collaboration, clearer accountability, and more effective issue resolution
IT Delivery Manager
Hutchison 3G Limited (Three UK)
May 2015 — May 2025
  • Delivered initiatives shaping customer propositions and improving customer journeys across digital and service channels
  • Directed a 15+ cross-functional team, delivering complex IT and transformation programmes aligned to business and customer priorities
  • Managed a £10M+ delivery portfolio, ensuring strong governance, prioritisation, and consistent on-time delivery
  • Implemented Agile delivery frameworks, improving efficiency by 20% and reducing delivery timelines by 15%
  • Established programme roadmaps and governance, ensuring alignment across stakeholders, dependencies, and delivery outcomes
  • Built strong stakeholder relationships across business and technology, improving collaboration and decision-making
IT Quality & Release Manager
Vodafone UK Plc
Jul 2009 — May 2015
  • Owned release delivery and deployment quality across complex IT environments
  • Led planning and execution of end-to-end software releases, ensuring minimal disruption to business operations
  • Coordinated cross-functional teams across Development, QA, and Operations, improving release reliability and predictability
  • Implemented release governance and process improvements, enhancing deployment efficiency and quality
Project Co-ordinator
Capital One Plc
Aug 2005 — Aug 2008
Technical Support Engineer
Vcustomer Pvt Ltd
May 2002 — Oct 2004
Skills
Programme & Propositions DeliveryCross-Functional LeadershipStakeholder Engagement (Senior Leadership)Risk, Dependency & Governance ManagementAgile / SAFe DeliveryBudget Ownership (£10M+)Customer-Focused Delivery (CX / Journeys)Release & Transformation Delivery
Education
Master of Science, International Business and Management
De Montfort University
2007
Bachelor of Commerce
Delhi University
2002
Certifications
Management of Risk: Foundation & Practitioner
ITIL Foundation v3 Certificate in IT Service Management
PRINCE2 Foundation & Practitioner
BTEC Higher National Diploma in Computing
Languages
English
Fluent
Hindi
Fluent
References available upon request.
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