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  "basics": {
    "name": "Deenanath Pandey  (Day)",
    "label": "Client Support & Operations Specialist",
    "summary": "Customer-focused professional with international experience across customer support, aviation, tourism, and operations coordination. Skilled in handling high-volume inquiries, resolving customer issues, and coordinating with internal teams in fast-paced environments.\n\nExperienced in remote support through chat, email, phone, and digital communication platforms with strong attention to detail, problem-solving ability, and adaptability. Fluent in Thai, English, and Hindi, with a strong interest in digital platforms, AI tools, and modern customer support technologies."
  },
  "work": [
    {
      "company": "EastTechConnect Agency",
      "position": "Customer Support",
      "location": "Remote",
      "startDate": "2023",
      "endDate": "2025",
      "highlights": [
        "-Provided remote customer support through chat, email, phone, and digital communication platforms",
        "-Assisted customers with account-related inquiries, issue resolution, and service guidance while maintaining professional communication",
        "-Coordinated with internal teams to resolve operational and technical issues efficiently and within service timelines",
        "-Maintained accurate records of customer interactions, updates, transactions, and follow-ups using internal systems and tools",
        "-Worked in fast-paced environments requiring multitasking, attention to detail, and strong problem-solving abilities"
      ]
    },
    {
      "company": "Ladavinci Company Limited",
      "position": "Secretary",
      "location": "Bangkok",
      "startDate": "2022",
      "endDate": "2023",
      "highlights": [
        "-Maintained strict confidentiality of business and personal information while supporting daily operations",
        "-Monitored ongoing projects, followed up on updates, and coordinated communication between stakeholders",
        "-Managed domestic and international travel arrangements including flights, itineraries, accommodation, and scheduling",
        "-Organized meetings, handled communication follow-ups, and supported operational coordination across multiple activities"
      ]
    },
    {
      "company": "QE Tour / Direct Holiday",
      "position": "Inbound Operations Manager",
      "location": "Bangkok",
      "startDate": "2014",
      "endDate": "2020",
      "highlights": [
        "-Managed daily travel operations including itineraries, hotel coordination, transport scheduling, and activity arrangements",
        "-Communicated with international clients and partners through email and messaging platforms",
        "-Coordinated with hotels, restaurants, transport providers, and guides to ensure smooth service delivery",
        "Handled airport transfers, operational timing, and customer issue resolution in fast-paced environments",
        "-Supported partner communication and maintained strong working relationships with service providers"
      ]
    },
    {
      "company": "Indian Airlines | Phuket Air | Saudia",
      "position": "Flight Purser / CRM Instructor",
      "startDate": "2004",
      "endDate": "2013",
      "highlights": [
        "-Delivered high standards of customer service and passenger support in international environments",
        "-Managed onboard operations while maintaining professionalism under pressure",
        "-Trained teams in communication, coordination, and service excellence",
        "-Delivered Crew Resource Management (CRM) training aligned with operational and safety standards"
      ]
    }
  ],
  "education": [
    {
      "institution": "D.D.U. Gorakhpur University",
      "degree": "Bachelor of Arts",
      "startDate": "1999",
      "endDate": "2003"
    }
  ],
  "skills": [
    "Client Relationship Management",
    "Remote Customer Support",
    "Chat & Email Communication",
    "Problem Solving & Issue Resolution",
    "Digital Platform Support",
    "Cross-Team Coordination",
    "Attention to Detail & Accuracy",
    "Multitasking in Fast-Paced Environments",
    "Google drive",
    "Google sheets"
  ],
  "languages": [
    {
      "language": "Thai",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Fluent"
    },
    {
      "language": "Hindi",
      "fluency": "Native"
    }
  ],
  "certificates": [
    {
      "name": "Service Hub Software Certification",
      "issuer": "HubSpot Academy",
      "date": "2026"
    },
    {
      "name": "Project Certificate – Email Marketing Campaign",
      "issuer": "Coursera",
      "date": "2026"
    },
    {
      "name": "Customer Service Aviation (Tourism)",
      "issuer": "Reliance Skilling Academy",
      "date": "2026"
    },
    {
      "name": "Customer Service Excellence (Aviation) -",
      "issuer": "Skill India Digital Hub",
      "date": "2026"
    },
    {
      "name": "Understanding Biases",
      "issuer": "ChiangMai University",
      "date": "2022"
    },
    {
      "name": "Transport Management: Ports and Airlines",
      "issuer": "Alison",
      "date": "2022"
    },
    {
      "name": "Ground Instructor – Crew Resource Management",
      "issuer": "Civil Aviation Authority of Thailand |",
      "date": "2010"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
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    "yearsOfExperience": 23,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
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