Deenanath Pandey (Day)

Client Support & Operations Specialist

Customer-focused professional with international experience across customer support, aviation, tourism, and operations coordination. Skilled in handling high-volume inquiries, resolving customer issues, and coordinating with internal teams in fast-paced environments. Experienced in remote support through chat, email, phone, and digital communication platforms with strong attention to detail, problem-solving ability, and adaptability. Fluent in Thai, English, and Hindi, with a strong interest in digital platforms, AI tools, and modern customer support technologies.

[email protected] +66842842425
0+
Years experience
0
Languages
0
Skills
Work Experience
Customer Support
EastTechConnect Agency
2023 — 2025Remote
  • -Provided remote customer support through chat, email, phone, and digital communication platforms
  • -Assisted customers with account-related inquiries, issue resolution, and service guidance while maintaining professional communication
  • -Coordinated with internal teams to resolve operational and technical issues efficiently and within service timelines
  • -Maintained accurate records of customer interactions, updates, transactions, and follow-ups using internal systems and tools
  • -Worked in fast-paced environments requiring multitasking, attention to detail, and strong problem-solving abilities
Secretary
Ladavinci Company Limited
2022 — 2023Bangkok
  • -Maintained strict confidentiality of business and personal information while supporting daily operations
  • -Monitored ongoing projects, followed up on updates, and coordinated communication between stakeholders
  • -Managed domestic and international travel arrangements including flights, itineraries, accommodation, and scheduling
  • -Organized meetings, handled communication follow-ups, and supported operational coordination across multiple activities
Inbound Operations Manager
QE Tour / Direct Holiday
2014 — 2020Bangkok
  • -Managed daily travel operations including itineraries, hotel coordination, transport scheduling, and activity arrangements
  • -Communicated with international clients and partners through email and messaging platforms
  • -Coordinated with hotels, restaurants, transport providers, and guides to ensure smooth service delivery
  • Handled airport transfers, operational timing, and customer issue resolution in fast-paced environments
  • -Supported partner communication and maintained strong working relationships with service providers
Flight Purser / CRM Instructor
Indian Airlines | Phuket Air | Saudia
2004 — 2013
  • -Delivered high standards of customer service and passenger support in international environments
  • -Managed onboard operations while maintaining professionalism under pressure
  • -Trained teams in communication, coordination, and service excellence
  • -Delivered Crew Resource Management (CRM) training aligned with operational and safety standards
Skills
Client Relationship ManagementRemote Customer SupportChat & Email CommunicationProblem Solving & Issue ResolutionDigital Platform SupportCross-Team CoordinationAttention to Detail & AccuracyMultitasking in Fast-Paced EnvironmentsGoogle driveGoogle sheets
Education
Bachelor of Arts
D.D.U. Gorakhpur University
1999 — 2003
Certificates
Service Hub Software Certification
HubSpot Academy
2026
Project Certificate – Email Marketing Campaign
Coursera
2026
Customer Service Aviation (Tourism)
Reliance Skilling Academy
2026
Customer Service Excellence (Aviation) -
Skill India Digital Hub
2026
Understanding Biases
ChiangMai University
2022
Transport Management: Ports and Airlines
Alison
2022
Ground Instructor – Crew Resource Management
Civil Aviation Authority of Thailand |
2010
Languages
Thai
Native
English
Fluent
Hindi
Native
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