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  "basics": {
    "name": "DANIEL IDAKWO MICHAEL",
    "summary": "Results-driven Business Dev. Associate with expertise in Enterprise Resource Planning (NetSuite ERP/CRM), data analystics, account reconciliation and cross-departmental workflow coordination. Proven track record serving as the central operational liaison between sales management and service/field executives. Demonstrates strong analytical agility in generating master sales plans, conducting customer satisfaction analytics, enforcing IMS quality compliance, and driving prompt CAPA resolutions for high client retention and overall process streamline.",
    "location": "Lagos Nigeria",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "daniel-michael-915359255",
        "url": "https://linkedin.com/in/daniel-michael-915359255"
      }
    ]
  },
  "work": [
    {
      "company": "PANAR LIMITED ",
      "position": "Business Development Associate (Support Team)",
      "startDate": "2025-08",
      "current": true,
      "highlights": [
        "Serve as the daily operational intermediary between the Sales Manager and a team of 7 Sales Executives, feeding them real-time account balances, Purchase Order (PO) statuses, and physical stock availability to accelerate sales cycles",
        "Execute end-to-end customer KYC onboarding into Oracle NetSuite ERP; configure new product portfolios and item master files to enable immediate commercial transactions",
        "Perform account reconciliations and ERP data validation, identifying and correcting discrepancies to maintain accurate financial records, ensure data integrity, and improve the reliability of operational and financial reporting.",
        "Author and process key transaction documentation in NetSuite ERP, including Proforma Invoices (PFI), Sales Orders (SO), and Delivery Advice (DA) documents.",
        "Aggregate inputs across the sales team to compile master Production Plans, Weekly Collection Reports, and KPI tracking reports to support executive decision-making",
        "Enforce Integrated Management System (IMS) reporting standards by ensuring timely documentation, issuing reminders for outstanding records, and maintaining proper filing of customer complaints. Collaborate with the Quality Control (QC) team through targeted email tracking to monitor complaints and drive timely Corrective and Preventive Action (CAPA) implementation and closure.",
        "Collect and analyse client feedback on service delivery, product quality, and overall performance using structured feedback templates. Consolidate multi-metric annual survey data to prepare the Customer Satisfaction Analysis Report, identify satisfaction trends and key improvement areas, and recommend actionable strategies to enhance customer experience and service quality."
      ]
    },
    {
      "company": "PANAR LIMITED",
      "position": "NYSC Intern – Sales & Business Development",
      "startDate": "2024-08",
      "endDate": "2025-08",
      "highlights": [
        "Collaborated in the successful integration of Oracle NetSuite ERP/CRM software across the department, promoting digital adoption and enhancing overall operational efficiency",
        "Actively tracked and reconciled client accounts, payment receipts, and goods supplied using Purchase Order Tracking",
        "Maintained high accuracy in data entry and creation of essential commercial documents including Sales Orders, Proforma Invoices, and Return Authorizations",
        "Optimized cross-departmental communications between Sales, Accounting, and Logistics teams to ensure prompt order processing and delivery"
      ]
    },
    {
      "company": "SERAIR NIGERIA",
      "position": "Bookkeeping Assistant",
      "startDate": "2023-11",
      "endDate": "2024-05",
      "highlights": [
        "Streamlined departmental accounting processes, improving monthly financial close efficiency and stock reconciliation accuracy",
        "Managed general ledger tasks including reconciliations, journal entry postings, and stock level inventory monitoring"
      ]
    }
  ],
  "education": [
    {
      "institution": "Kogi State University, Anyigba, Nigeria",
      "degree": "Bachelor of Science - Second Class Upper Division (2:1)",
      "field": "ACCOUNTING ",
      "startDate": "2020",
      "endDate": "2024"
    },
    {
      "institution": "Rising Sun School",
      "degree": "Senior Secondary School Certificate (SSCE)",
      "field": "Commercial Department",
      "startDate": "2012",
      "endDate": "2018"
    }
  ],
  "skills": [
    "Oracle NetSuite ERP & CRM",
    "KYC & Portfolio Management",
    "AI-Assisted Survey Analytics",
    "IMS Compliance ",
    "Account Reconciliation",
    "Documentation / Reporting",
    "Cross-Functional Coordination"
  ],
  "projects": [
    {
      "name": "IMS External Audit Co-Leadership",
      "description": "Co-led the Integrated Management System (IMS) External Audit alongside the Departmental Head, ensuring documentation readiness, compliance verification, and corrective action tracking."
    },
    {
      "name": "DA Automation",
      "description": "Contributed significantly to the automation of the dispatch process by transitioning from manual documentation to an ERP-based system, improving operational efficiency, accuracy, and record-keeping."
    },
    {
      "name": "Process Manual Optimization & Document Digitization",
      "description": "Reviewed and updated the departmental process manual in a 4-member team to improve workflow clarity. Spearheaded the transition from hard-copy systems to organized, accessible digital soft-copy records."
    },
    {
      "name": "AI-Powered Customer Satisfaction Analysis",
      "description": "Developed an annual Customer Satisfaction Analysis Report using AI analytical tools to interpret survey findings from clients, providing actionable insights to management."
    },
    {
      "name": "Complaint Log Form ",
      "description": "Enhanced client satisfaction scores by 20% by implementing a user-friendly, feedback-driven complaint management process, enabling the Sales team to log complaints for real-time visibility, cross-functional collaboration, and timely resolution by relevant stakeholders."
    }
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      "IMS Compliance",
      "Account Reconciliation",
      "Documentation / Reporting",
      "Cross-Functional Coordination"
    ],
    "yearsOfExperience": 0,
    "seniority": "entry",
    "highestEducation": "Bachelor's"
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