Results-driven Business Dev. Associate with expertise in Enterprise Resource Planning (NetSuite ERP/CRM), data analystics, account reconciliation and cross-departmental workflow coordination. Proven track record serving as the central operational liaison between sales management and service/field executives. Demonstrates strong analytical agility in generating master sales plans, conducting customer satisfaction analytics, enforcing IMS quality compliance, and driving prompt CAPA resolutions for high client retention and overall process streamline.
Co-led the Integrated Management System (IMS) External Audit alongside the Departmental Head, ensuring documentation readiness, compliance verification, and corrective action tracking.
Contributed significantly to the automation of the dispatch process by transitioning from manual documentation to an ERP-based system, improving operational efficiency, accuracy, and record-keeping.
Reviewed and updated the departmental process manual in a 4-member team to improve workflow clarity. Spearheaded the transition from hard-copy systems to organized, accessible digital soft-copy records.
Developed an annual Customer Satisfaction Analysis Report using AI analytical tools to interpret survey findings from clients, providing actionable insights to management.
Enhanced client satisfaction scores by 20% by implementing a user-friendly, feedback-driven complaint management process, enabling the Sales team to log complaints for real-time visibility, cross-functional collaboration, and timely resolution by relevant stakeholders.