Daniel Bopape
Technical Business Analyst with 6+ years experience designing operational systems, reporting platforms, workflow automation, and analytics solutions. Skilled in translating business requirements into scalable technical solutions using SQL, Power BI, API/CRM integrations, SharePoint, Power Automate, ETL workflows, and Agile methodologies. Proven track record reducing manual reporting effort by 30-50% through automation and standardized data processes.
- Led cross-functional requirements gathering across Operations, QA, Reporting and Workforce teams, delivering reporting and workflow improvements that reduced manual reporting effort by 30 – 50%
- Translated business requirements into user stories and scalable reporting solutions, reducing system requirement-to-delivery lead time by 20% and enhancing operational analytics
- Designed KPI frameworks, process workflows, reporting schemas and ETL workflows supporting operational analytics, improving data accuracy to 99% and accelerating leadership decision-making cycles
- Contributed to API and CRM integration initiatives involving telephony and operational systems, driving a 15% increase in agent data-handling efficiency across integrated campaigns
- Built SharePoint-based reporting and workflow automation supporting multiple business functions, saving teams 10–15 hours weekly and minimizing human error in tracking
- Collaborated with technical teams through implementation, validation, deployment and post-release improvements, ensuring a 95% on-time feature delivery rate across sprints
- Developed SQL reporting pipelines and Power BI dashboards, enhancing departmental efficiency and decision-making
- Gathered stakeholder requirements and translated them into KPI models and automated reporting, streamlining cross-departmental decision-making processes
- Performed data validation, reporting audits and documentation of KPI logic
- Converted manual Excel reporting into scalable BI solutions
- Designed workforce planning and scheduling frameworks that improved SLA compliance by 12%
- Analysed SLA, productivity and operational performance to identify improvement opportunities
- Worked multifunctionally to improve reporting visibility and operational workflows
Built a Power BI dashboard analysing 201 QA evaluations, identifying a 21.36% fail rate and key coaching opportunities through KPI design and root-cause analysis.
Designed an end-to-end complaint workflow using Microsoft Forms, SharePoint and Power Automate with automated PDF generation, centralized tracking and risk-based notifications.
Investigated conflicting operational reporting metrics, established source-of-truth reporting principles, documented BA artefacts and designed a repeatable reporting governance framework.