DAMIEN CHETTY

Sales Team Leader

Sales professional with focus on leading teams to achieve targets through strategic planning and motivational support. Demonstrates strong communication skills, managing client relationships, and training team members to improve performance. Consistently drives sales growth by identifying new opportunities and implementing best practices. Driven individual with a sales and customer service background, skilled in upselling and top-quality production promotion.

[email protected] 0706174615 Durban, South Africa, 4068
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Language
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Skills
Work Experience
Complaints Handler
Huntswood
Dec 2025 — PresentCurrentDurban, South Africa
  • Investigated and resolved complex customer complaints in line with regulatory requirements and company policies.
  • Conducted thorough root-cause analysis on recurring issues to recommend process improvements and mitigate future risks.
  • Maintained high standards of quality assurance and compliance while managing a dedicated caseload under tight deadlines.
  • Utilized active listening and advanced conflict-resolution strategies to de-escalate sensitive customer interactions and restore brand trust.
  • Drafted clear, professional, and final response letters detailing investigation outcomes and resolution metrics.
Sales Team Leader
Huntswood
Feb 2022 — Dec 2025Durban, South Africa
  • Managed inbound and outbound teams as Sales Team Leader, driving consistent target achievement and growth
  • Improved team telemarketing skills by introducing and teaching modern sales techniques
  • Maintained up-to-date knowledge of industry trends, competitor activities, and new product launches
  • Motivated sales staff through competitions and personalised coaching plans
  • Recruited and trained high-achieving sales teams, aiding company success against profit goals
  • Analysed sales data to identify trends, forecast demand, and adjust sales techniques
  • Conducted regular performance reviews, providing constructive feedback and personal development plans
Contact Centre Retentions Agent
CCI
Feb 2021 — Nov 2021Durban, South Africa
  • Demonstrated patience and understanding in dealing with difficult customers, turning negative experiences into positive outcomes
  • Handled incoming telephone calls promptly to minimise customer waiting times
  • Delivered personalised customer service by actively listening to concerns and tailoring solutions
  • Resolved complex customer complaints professionally and politely
  • Exceeded call centre targets while maintaining excellent customer care
Skills
ExcelMS OfficePowerPointCustomer Relationship Management (CRM) toolsPower BITeam DevelopmentCoaching and MentoringLeadership and MotivationStrategic ThinkingRelationship BuildingCommunicationAdaptability
Education
Grade 12
Greenbury Secondary School
Languages
English
Native
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