{
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  "basics": {
    "name": "Dalel Kraiem",
    "summary": "Experienced professional with a strong background in customer service, front office operations, healthcare assistance, hospitality, and business support. Adept at handling customer relations, administrative coordination, billing processes, and operational tasks while ensuring excellent service quality. Flexible, organized, and able to work effectively in dynamic and multicultural environments.",
    "location": "Tunisia",
    "profiles": [
      {
        "network": "LinkedIn",
        "username": "Linkedin@Dalel Kraiem",
        "url": "https://linkedin.com/in/Linkedin@Dalel Kraiem"
      }
    ]
  },
  "work": [
    {
      "company": "SANEK",
      "position": "Sales representative",
      "location": "Kairouan, Tunisia",
      "startDate": "2026-04",
      "current": true,
      "highlights": [
        "Promoted medical and laboratory products to healthcare customers",
        "Managed customer relationships and identified new sales opportunities",
        "Prepared quotations and followed up on orders and customer needs"
      ]
    },
    {
      "company": "Seazengroup : Trapani Ciccheteria Restaurant",
      "position": "Hostess",
      "location": "Qatar",
      "startDate": "2025-01",
      "endDate": "2026-01",
      "highlights": [
        "Welcome and engage customers, ensuring a premium client experience",
        "Support upselling of menu items and promotions",
        "Manage reservations and customer flow efficiently"
      ]
    },
    {
      "company": "Badr Al Sama Royal Hospital",
      "position": "Front Office Executive",
      "location": "Oman",
      "startDate": "2024-04",
      "endDate": "2024-08",
      "highlights": [
        "Handled customer interactions and service delivery",
        "Managed billing, payments, and insurance processes",
        "Ensured high level of client satisfaction"
      ]
    },
    {
      "company": "Aesthetic center HK",
      "position": "Medical assistant/Customer Service",
      "location": "Kairouan, Tunisia",
      "startDate": "2023-03",
      "endDate": "2024-03",
      "highlights": [
        "Delivered personalized client care and consultations",
        "Promoted arsthetic services and increased services uptake",
        "Managed billing and appointment scheduling",
        "Built long-term client relationships"
      ]
    },
    {
      "company": "Zrig Company (Aluminium and Furniture)",
      "position": "Sales executive",
      "location": "Kairouan, Tunisia",
      "startDate": "2022-04",
      "endDate": "2023-03",
      "highlights": [
        "Drove sales performance and achieved revenue targets",
        "Advised customers and closed sales effectively",
        "Managed product display and showroom presentation",
        "Handled customer complaints and negotiations",
        "Trained and supervised staff",
        "Implemented sales strategies to boost turnover"
      ]
    },
    {
      "company": "Dr Bahloul Medical Analysis Center",
      "position": "Customer service and operations coordinator",
      "location": "Kairouan, Tunisia",
      "startDate": "2016-10",
      "endDate": "2022-03",
      "highlights": [
        "Managed client reception and administrative processes",
        "Processed payments and maintained records",
        "Ensured quality service and customer satisfaction"
      ]
    },
    {
      "company": "Zrig Company (Aluminium and Furniture)",
      "position": "Purchasing Manager",
      "location": "Kairouan, Tunisia",
      "startDate": "2014-04",
      "endDate": "2016-10",
      "highlights": [
        "Negotiated supplier contracts and reduced costs",
        "Managed inventory and procurement strategy",
        "Analyzed supplier offers and optimized purchasing"
      ]
    }
  ],
  "education": [
    {
      "institution": "Higher Institute of Technological Studies",
      "degree": "Bachelor's degree",
      "field": "Process Engineering",
      "startDate": "2013",
      "endDate": "2014"
    }
  ],
  "skills": [
    "Sales and negotiation",
    "Strong communication",
    "Customer relationship management",
    "Upselling and Cross-selling",
    "Quality Management ISO 9001",
    "Teamwork",
    "Microsoft office"
  ],
  "languages": [
    {
      "language": "Arabic",
      "fluency": "Native"
    },
    {
      "language": "English",
      "fluency": "Advanced"
    },
    {
      "language": "French",
      "fluency": "Intermediate"
    }
  ],
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    "status": "open",
    "sponsorship": false
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      "SANEK",
      "Hostess",
      "Seazengroup : Trapani Ciccheteria Restaurant",
      "Front Office Executive",
      "Badr Al Sama Royal Hospital",
      "Medical assistant/Customer Service",
      "Aesthetic center HK",
      "Sales executive",
      "Zrig Company (Aluminium and Furniture)",
      "Customer service and operations coordinator",
      "Dr Bahloul Medical Analysis Center",
      "Purchasing Manager",
      "Process Engineering",
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      "Customer relationship management",
      "Upselling and Cross-selling",
      "Quality Management ISO 9001",
      "Teamwork",
      "Microsoft office",
      "Arabic",
      "English",
      "French"
    ],
    "yearsOfExperience": 12,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
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    "canonical": "https://livelink.cv/dalel-kraiem/cv.json",
    "lastModified": "2026-08-03T22:54:51.100Z",
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}