Dalel Kraiem
Experienced professional with a strong background in customer service, front office operations, healthcare assistance, hospitality, and business support. Adept at handling customer relations, administrative coordination, billing processes, and operational tasks while ensuring excellent service quality. Flexible, organized, and able to work effectively in dynamic and multicultural environments.
Tunisia
0+
Years experience
0
Languages
0
Skills
Work Experience
Sales representative
- Promoted medical and laboratory products to healthcare customers
- Managed customer relationships and identified new sales opportunities
- Prepared quotations and followed up on orders and customer needs
Hostess
- Welcome and engage customers, ensuring a premium client experience
- Support upselling of menu items and promotions
- Manage reservations and customer flow efficiently
Front Office Executive
- Handled customer interactions and service delivery
- Managed billing, payments, and insurance processes
- Ensured high level of client satisfaction
Medical assistant/Customer Service
- Delivered personalized client care and consultations
- Promoted arsthetic services and increased services uptake
- Managed billing and appointment scheduling
- Built long-term client relationships
Sales executive
- Drove sales performance and achieved revenue targets
- Advised customers and closed sales effectively
- Managed product display and showroom presentation
- Handled customer complaints and negotiations
- Trained and supervised staff
- Implemented sales strategies to boost turnover
Customer service and operations coordinator
- Managed client reception and administrative processes
- Processed payments and maintained records
- Ensured quality service and customer satisfaction
Purchasing Manager
- Negotiated supplier contracts and reduced costs
- Managed inventory and procurement strategy
- Analyzed supplier offers and optimized purchasing
Skills
Sales and negotiationStrong communicationCustomer relationship managementUpselling and Cross-sellingQuality Management ISO 9001TeamworkMicrosoft office
Education
Bachelor's degree, Process Engineering
Higher Institute of Technological Studies
Languages
Arabic
Native
English
Advanced
French
Intermediate