Collins Junior Owusu
Data Entry & Analyst, Customer Service, Administrative & Operational Support
Detail-oriented customer service professional with a strong multicultural background and over five years of experience in customer service & hospitality, retail support, and administrative operations. Skilled in sales handling, product promotion, and customer engagement, with a proven track record in driving revenue growth, maintaining accurate records, and supporting smooth operations. Recognized for resilience, excellent communication, teamwork, and professionalism.
(+974) 55096019 Street 817, Zone 38, Al Sadd, Doha, Qatar
0
Languages
0
Skills
0
Certifications
Work Experience
Storekeeper Assistant – Data Analyst, Administrative & Back Office Operations
- Improved audit compliance by 25% through accurate record-keeping and reduced documentation errors
- Implemented strategic plans to enhance administrative services, optimizing workflow and efficiency
- Analyzed and optimized inventory tracking, reducing stock discrepancies by 20%
- Supported departmental operations with additional duties, ensuring smooth workflow
- Ensured timely material availability by coordinating with suppliers and maintaining stock levels
- Enhanced reporting efficiency by 40% with streamlined documentation and clear management reports
- Increased warehouse efficiency by 30% through reorganized layouts, improving space use and retrieval times
- Maintained strict confidentiality of company documentation and statistics
- Strengthened cross-functional collaboration with procurement and finance teams, reducing delays by 25%.
- Supported cost reduction initiatives, cutting operational expenses by 10%
Supervisor – Sales & Administrative Assistant
- Delivered exceptional service to over 300 customers, driving satisfaction and repeat business.
- Maximized revenue through upselling, add-on, substitute sales and consistently achieved sales targets of 20%.
- Built long-term customer relationships with over 300 clients through service excellence and after-sales support.
- Identified customer needs and sold products by key features and benefits to maximize satisfaction
- Processed daily transactions with high accuracy, ensuring floor correctness
- Safeguarded cash, cheques, and card payments under strict security protocols
- Resolved 20 customer issues promptly, reducing escalations and protecting brand reputation.
- Maintained confidentiality of company documentation and statistics
- Monitored staff performance and theft-prone areas, securing stock and cash while reporting breaches
- Trained staffs & supported departmental operations with additional duties, ensuring workflow continuity
Supervisor – Administrator, Safety & Security (FIFA Project)
- Supervised 55 security staff, ensuring protocol compliance and effective shift coverage
- Supported departmental operations with additional duties, maintaining workflow efficiency
- Directed daily security operations, guaranteeing full coverage and adherence to procedures
- Coordinated meetings, scheduled appointments, and other administrative activities.
- Reduced incidents by 20% through risk assessments, staff training, and stricter access controls
- Decreased theft and losses by 35% via proactive patrols and targeted measures
- Reported incidents, shift activities, and performance updates to management
- Coordinated with law enforcement and emergency services for swift incident resolution
- Ensured compliance with safety regulations through collaboration with management
- Oversaw scheduling and resource allocation, optimizing coverage across all shifts
Front Desk Agent – Customer Service & Hospitality
- Boosted guest satisfaction by 20% through efficient check-in/out and personalized service
- Handled 100+ guest interactions daily with professionalism and efficiency
- Reduced check-in time by 15% by streamlining procedures and team coordination
- Resolved guest complaints with 85% success, driving loyalty and repeat business
- Increased revenue by upselling premium rooms, packages, and services by 20%.
- Improved guest communication by managing inquiries via phone, email, and in-person
- Ensured safety and security compliance, protecting guests and property
- Managed cash and transactions with 100% accuracy
- Prepared daily occupancy, feedback, and revenue reports for management, including 35 entries.
- Assisted 30 international guests with travel, currency, and local recommendations.
Skills
Time ManagementAccuracyMultitaskingWorking Under PressureExcellent Communication SkillsCustomer ServiceRelationship ManagementHigh Attention to DetailTeamworkOperational SupportAdministrative SupportStaff TrainingTeam SupportTime Management & AccuracyMultitasking & Working Under PressureCustomer Service & Relationship ManagementTeamwork, Operational & Administrative SupportStaff Training & Team SupportConflict resolution & Problem SolvingGrooming & professional appearanceEmergency Response & EvacuationTheft Prevention & Loss ControlConfidentiality & Data ProtectionMicrosoft Office, POS, CRM & ERP SystemsProduct knowledge & PromotionsSecurity Awareness & Risk ManagementDocumentation & Record KeepingCash Handling & Financial AccuracyRetail Operations & Inventory ControlFront Desk OperationsProject Management
Education
Bachelor of Business Administration
Mangalayatan University (Distance Education) – India
West African Senior High School Certificate (WASSCE)
Nutsman Catholic Senior High School – Ghana
Certifications
IBM Data Analytics
Generative AI for Business
Project Management for HR Professionals
HR Analytics
Diploma in Operations Management (Ops)
Diploma in Supply Chain Management
Diploma in Warehouse Management
Advanced Diploma in Training of Trainers
Diploma in Leadership Strategies and Management Styles
Diploma in ISO Standards - Integrated Management System
Diploma in Hospitality Management
Diploma in Quality Management
Languages
English
Fluent
Asante Twi
Native
Arabic
Basic
ACHEIVEMENTS
Best Employee Award
Employee of the Year
Sales Boost - Employee Engagement - Operational Support
- Best Supervisor Award
Best Employee of the Month
References available upon request.