{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Claude Ranier  Williams",
    "label": "Call Center Agent",
    "summary": "Experienced call center agent with a strong background in multichannel support and complaint resolution. Achieved a 94% customer satisfaction score and 85% first-contact resolution by effectively handling over 80 inbound contacts daily while de-escalating complex billing and service issues. Committed to enhancing customer experiences and retaining at-risk accounts through calm problem-solving and precise data entry. Adept in using Salesforce Service Cloud and Zendesk to streamline support processes.",
    "location": "Pretoria Gaunteng "
  },
  "work": [
    {
      "company": "KPMG SA ETHICS LINE",
      "position": "Call Center Agent",
      "location": "South Africa Gauteng",
      "startDate": "2016-06",
      "current": true,
      "highlights": [
        "Handle 80+ inbound contacts a day across phone, chat, and email on a busy telecom support queue",
        "Held a 94% CSAT and 85% first-contact resolution across three years of monthly scorecards",
        "Keep CRM records accurate and complete in Salesforce for every contact, cutting repeat calls"
      ]
    }
  ],
  "education": [
    {
      "institution": "Pretoria North College",
      "degree": "Matric Gr12",
      "field": "Criminolgy",
      "startDate": "2002",
      "endDate": "2003",
      "score": "75",
      "highlights": [
        "NQF4 Autotronics"
      ]
    }
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Native"
    },
    {
      "language": "Afrikaans",
      "fluency": "Native"
    }
  ],
  "referencesMode": "on-request",
  "availability": {
    "status": "open"
  },
  "ats": {
    "keywords": [
      "Call Center Agent",
      "KPMG SA ETHICS LINE",
      "Criminolgy",
      "English",
      "Afrikaans"
    ],
    "yearsOfExperience": 10,
    "seniority": "lead",
    "highestEducation": "Bachelor's"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
  "i18n": {
    "primary": "en"
  },
  "meta": {
    "version": "1.2.2",
    "canonical": "https://livelink.cv/clauderanier-williams/cv.json",
    "lastModified": "2026-09-15T10:06:05.867Z",
    "generator": "FreeCV.org"
  }
}