Experienced call center agent with a strong background in multichannel support and complaint resolution. Achieved a 94% customer satisfaction score and 85% first-contact resolution by effectively handling over 80 inbound contacts daily while de-escalating complex billing and service issues. Committed to enhancing customer experiences and retaining at-risk accounts through calm problem-solving and precise data entry. Adept in using Salesforce Service Cloud and Zendesk to streamline support processes.