CHRISTIAN JADE AZARRAGA
Highly organized and disciplined team leader with excellent communication and conflict resolution skills. Competent in managing supplies, reviewing service quality, maintaining hygiene and store cleanliness. Skilled at tracking stock levels, organizing records and helping ensure inventory is ordered and maintained efficiently. Accomplished in increasing customer satisfaction while improving controls, team operations, and loss prevention strategies.
Kigali Rwanda
0+
Years experience
Work Experience
General Manager
- DUTIES AND RESPONSIBILITIES:
- Guest Experience and Service Standards
- Floor Presence: Maintain a strong, visible presence in the dining room during service hours to greet VIP guests and model top-tier hospitality.
- Excellence: Champion luxury service standards, ensuring seamless coordination between the host stand, servers, sommeliers, and bussers.
- Service Recovery: Handle guest complaints or feedback instantly and gracefully to protect the restaurant's reputation.
- Staff Leadership and Development
- Hiring and Training: Recruit, train, and mentor front-of-house (FOH) staff to master refined etiquette, wine knowledge, and menu nuances.
- Team Culture: Foster a respectful, high-accountability workplace culture that encourages teamwork and staff retention.
- Scheduling: Build effective staff schedules that match guest flow and labor budget targets
- Financial and Business Management
- Profitability: Drive revenue growth and control operational costs, including labor and operating expenses
- P&L Accountability: Manage budgeting, forecasting, and profit-and-loss (P&L) statements alongside ownership.
- Inventory Control: Oversee high-end stock, dry goods, silver, linen supplies, and beverage inventories.
- Operations and Culinary Collaboration
- Kitchen Partnership: Work closely with the Executive Chef and Sommelier to align food plating, beverage pairings, and service timing.
- Compliance: Enforce strict health, safety, sanitation, and alcohol licensing regulations.
- Special Events: Plan and execute private dining bookings, seasonal tastings, and promotional events.
Dining Manager
- DUTIES AND RESPONSIBILITIES :
- Operational Management
- Daily Oversight: Managing day-to-day service flow, running pre-shift briefings, and inspecting the dining room and bar areas for cleanliness and proper setup.
- Reservations and Events: Overseeing booking systems, coordinating special events, and managing private parties or catering logistics.
- Service Execution: Stepping onto the floor during peak rushes to assist servers, bartenders, or hosts and maintain high hospitality standards.
- Staff Management
- Hiring and Training: Recruiting, onboarding, and training front-of-house staff, including servers, hosts, and bar personnel.
- Scheduling: Creating weekly or monthly work rotes, tracking employee hours, and managing shift coverage.
- Performance and Morale: Conducting performance reviews, providing real-time coaching, and resolving interpersonal conflicts.
- Customer Service
- Guest Engagement: Greeting patrons, building relationships with regular guests, and checking on dining experiences during meals.
- Complaint Resolution: Handling guest complaints promptly and professionally to ensure service recovery and customer loyalty.
- Financial and Inventory Control
- Budgeting and Sales: Tracking daily sales, managing payroll data, and working to meet or exceed revenue and profitability goals.
- Stock Management: Monitoring inventory levels for tableware, linens, and bar supplies, and placing orders while staying within budget limits.
- Cost Reduction: Identifying operational waste and optimizing labor costs relative to customer volume.
- Legal and Compliance
- Safety and Hygiene: Enforcing strict health codes, food safety regulations, and sanitation protocols.
- Licensing: Ensuring compliance with local liquor laws and entertainment permits.
Store Manager
- DUTIES AND RESPONSIBILITIES:
- Daily Operations and Floor Management
- Service Oversight: Monitor floor operations, table rotations, and guest flow during busy dining hours, ensuring proper setup of tabletop grills and ventilation.
- Quality Control: Check food and meat quality, freshness of side dishes (banchan), and adherence to food safety and hygiene standards.
- Customer Relations: Greet guests, handle special requests, and resolve any complaints or issues promptly to secure customer retention.
- Staff Management and Leadership
- Scheduling: Create staff rosters, track working hours, and manage shift coverages for front-of-house servers and back-of-house kitchen staff.
- Training: Onboard new hires, train floor staff on meat-grilling assistance standards (if applicable), menu knowledge, and customer service etiquette.
- Performance Monitoring: Evaluate team members, offer constructive feedback, and maintain high morale and teamwork.
- Inventory and Financial Administration
- Inventory Control: Monitor stock levels of pork belly, side dish ingredients, beverages, and supplies, placing orders with vendors as needed.
- Budget and Cost Control: Track daily sales, manage operational expenses, and minimize food waste to protect profit margins.
- Reporting: Prepare periodic sales and inventory reports for upper management or restaurant owners.
ASSISTANT HUMAN RESOURCE
- DUTIES AND RESPONSIBILITIES:
- Recruitment Support
- Job Postings: Writing, editing, and publishing job listings on online career boards and social media.
- Screening: Reviewing incoming resumes and applications to find qualified candidates.
- Scheduling: Coordinating and setting up interviews between candidates and hiring managers.
- Onboarding and Orientation
- New Hires: Collecting necessary starting paperwork, identification, and tax formS.
- Orientation: Hosting welcoming sessions and introductory training for new employees.
- System Access: Requesting IT setups, security badges, and equipment for incoming staff Human Resources Assistant: Duties and Responsibilities.
- Record Management
- Database Updates: Entering new hire data and updating employee records in the HR information system.
- File Maintenance: Keeping secure physical and digital personnel files Workable.
- Tracking: Monitoring probationary periods, training logs, and performance evaluation timelines.
- Payroll and Benefits Administration
- Time Tracking: Logging employee attendance, sick days, and vacation time.
- Payroll Support: Compiling absence and bonus data to hand over to the finance team Workable.
- Benefits Help: Answering basic staff questions regarding health insurance or retirement plans ZipRecruiter.
Education
Major in FOOD TRADES
Carlos Hilado Memorial State University, Philippines