{
  "$schema": "https://cvjson.com/schema/v1.json",
  "basics": {
    "name": "Christian Najarro",
    "label": "Patient Service Representative I",
    "summary": "Experienced Patient Service Representative with a strong background in customer support and healthcare communication. Proven track record of enhancing patient satisfaction through effective problem resolution and streamlined appointment processes. Committed to delivering exceptional service and fostering positive patient experiences. Known for strong interpersonal skills and a calm demeanor in high-pressure environments.",
    "location": "Los Angeles, CA"
  },
  "work": [
    {
      "company": "Children's Hospital Los Angeles",
      "position": "Patient Service Representative",
      "location": "Los Angeles",
      "startDate": "2026-02",
      "current": true,
      "highlights": [
        "Managed appointment scheduling for patients weekly, ensuring optimal staff utilization and minimizing cancellations",
        "Collaborated with healthcare teams to streamline patient information collection, improving data accuracy",
        "Answer incoming phone calls and respond to questions regarding appointments, hospital services, and general\ninformation.",
        "Complied with all facility regulations, procedures, and rules."
      ]
    },
    {
      "company": "SNP Enterprises",
      "position": "Medical Billing Externship",
      "location": "Los Angeles, CA",
      "startDate": "2026-06",
      "endDate": "2026-07",
      "highlights": [
        "Managed patient accounts and followed up on outstanding balances, increasing collections",
        "Ensure accurate entry of work into designated billing systems",
        "Responsible for processing payments, adjustments and denials according to established guidelines (",
        "Review medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed",
        "Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information"
      ]
    },
    {
      "company": "Starbucks",
      "position": "Shift Supervisor",
      "location": "Los Angeles, CA",
      "startDate": "2020-02",
      "endDate": "2025-09",
      "highlights": [
        "Led a team of baristas, achieving an increase in customer satisfaction scores",
        "Trained and mentored new employees, enhancing team performance and reducing onboarding time ",
        "Implemented daily operational checklists, resulting in an improvement in service efficiency over ",
        "Coordinated promotional events, increasing store sales during peak hours across"
      ]
    }
  ],
  "education": [
    {
      "institution": "American Career College",
      "degree": "Diploma",
      "field": "Medical Billing",
      "startDate": "2025",
      "endDate": "2026",
      "highlights": [
        "Honor Roll"
      ]
    }
  ],
  "skills": [
    "KIDS",
    "Epic",
    "Medical Management",
    "STAR",
    "Medical Terminology",
    "Data Entry",
    "Reimbursement/Denial Management",
    "HIPAA",
    "CPT/ICD-10/HCPCS/PCS Coding",
    "CMS-1500/UB-04",
    "HMO/PPO/POS/EPO",
    "EOB/RA",
    "Medicare/Medicaid",
    "Dental Billing",
    "Tricare/Workers Comp",
    "Word, Excel",
    "Aging/Claims Follow Up",
    "Eligibility/COB"
  ],
  "languages": [
    {
      "language": "Spanish",
      "fluency": "Native"
    }
  ],
  "availability": {
    "status": "open",
    "sponsorship": false
  },
  "ats": {
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      "Patient Service Representative",
      "Children's Hospital Los Angeles",
      "Medical Billing Externship",
      "SNP Enterprises",
      "Shift Supervisor",
      "Starbucks",
      "Medical Billing",
      "KIDS",
      "Epic",
      "Medical Management",
      "STAR",
      "Medical Terminology",
      "Data Entry",
      "Reimbursement/Denial Management",
      "HIPAA",
      "CPT/ICD-10/HCPCS/PCS Coding",
      "CMS-1500/UB-04",
      "HMO/PPO/POS/EPO",
      "EOB/RA",
      "Medicare/Medicaid",
      "Dental Billing",
      "Tricare/Workers Comp",
      "Word, Excel",
      "Aging/Claims Follow Up",
      "Eligibility/COB",
      "Spanish",
      "Patient Service Representative I"
    ],
    "yearsOfExperience": 6,
    "seniority": "senior",
    "highestEducation": "Diploma"
  },
  "verification": {
    "email": true,
    "platform": "freecv.org"
  },
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    "version": "1.2.2",
    "canonical": "https://livelink.cv/christian-najarro/cv.json",
    "lastModified": "2026-07-23T02:50:12.221Z",
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}