Christian Najarro

Patient Service Representative I

Experienced Patient Service Representative with a strong background in customer support and healthcare communication. Proven track record of enhancing patient satisfaction through effective problem resolution and streamlined appointment processes. Committed to delivering exceptional service and fostering positive patient experiences. Known for strong interpersonal skills and a calm demeanor in high-pressure environments.

[email protected] 3232361849 Los Angeles, CA
0+
Years experience
0
Language
0
Skills
Work Experience
Patient Service Representative
Children's Hospital Los Angeles
Feb 2026 — PresentCurrentLos Angeles
  • Managed appointment scheduling for patients weekly, ensuring optimal staff utilization and minimizing cancellations
  • Collaborated with healthcare teams to streamline patient information collection, improving data accuracy
  • Answer incoming phone calls and respond to questions regarding appointments, hospital services, and general information.
  • Complied with all facility regulations, procedures, and rules.
Medical Billing Externship
SNP Enterprises
Jun 2026 — Jul 2026Los Angeles, CA
  • Managed patient accounts and followed up on outstanding balances, increasing collections
  • Ensure accurate entry of work into designated billing systems
  • Responsible for processing payments, adjustments and denials according to established guidelines (
  • Review medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed
  • Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information
Shift Supervisor
Starbucks
Feb 2020 — Sep 2025Los Angeles, CA
  • Led a team of baristas, achieving an increase in customer satisfaction scores
  • Trained and mentored new employees, enhancing team performance and reducing onboarding time
  • Implemented daily operational checklists, resulting in an improvement in service efficiency over
  • Coordinated promotional events, increasing store sales during peak hours across
Skills
KIDSEpicMedical ManagementSTARMedical TerminologyData EntryReimbursement/Denial ManagementHIPAACPT/ICD-10/HCPCS/PCS CodingCMS-1500/UB-04HMO/PPO/POS/EPOEOB/RAMedicare/MedicaidDental BillingTricare/Workers CompWord, ExcelAging/Claims Follow UpEligibility/COB
Education
Diploma, Medical Billing
American Career College
2025 — Expected 2026
  • Honor Roll
Languages
Spanish
Native
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