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  "basics": {
    "name": "Chris Persh Tapend",
    "label": "Business Operations Manager",
    "summary": "Business Operations Manager with extensive experience at Telikom Limited, excelling in sales negotiation, project management, and client retention. Proven track record protecting 90% of top-tier clients and leading cross-functional teams to launch market-driven products. Passionate about operational excellence and property development.",
    "location": "Port Moresby, PNG 121"
  },
  "work": [
    {
      "company": "Telikom Limited",
      "position": "Senior Sales & Marketing Manager – Southern Region",
      "location": "Port Moresby, PNG",
      "startDate": "2023-08",
      "endDate": "2024-05",
      "highlights": [
        "Drive growth through direct sales initiatives and leverage existing channels to maximize revenue opportunities",
        "Lead sales forecasting, planning, and execution across four provinces in the territory",
        "Cultivate relationships with key business partners to strengthen partnerships and improve client retention",
        "Provide operational leadership and oversight of business operations with engineering teams to align project goals with market needs"
      ]
    },
    {
      "company": "Telikom Limited",
      "position": "Acting Head of Enterprise Business",
      "location": "Port Moresby, PNG",
      "startDate": "2021-07",
      "endDate": "2022-07",
      "highlights": [
        "Lead B2B major accounts within Fixed Business unit, enhancing client relationships and driving revenue growth",
        "Implement retention strategies that increase customer loyalty among high-value clients",
        "Coordinate cross-functional teams to develop and commercialise enterprise emerging products for market introduction",
        "Negotiate and review with national and international partners for better terms on investments"
      ]
    },
    {
      "company": "Telikom PNG Limited",
      "position": "Regional Business Manager – Eastern Highlands & Morobe",
      "location": "Lae, PNG",
      "startDate": "2020-01",
      "endDate": "2021-12",
      "highlights": [
        "Lead technical, sales, and admin teams across territory to execute new service connections and provide ongoing support",
        "Monitor operational expenses to ensure compliance with budget guidelines",
        "Develop regional business strategies to enhance market penetration and sales growth",
        "Manage cross-functional teams to improve operational efficiency and service delivery",
        "Collaborate with stakeholders to identify customer needs and tailor solutions accordingly"
      ]
    },
    {
      "company": "Telikom PNG Limited",
      "position": "Regional Sales Manager – Momase",
      "location": "Lae, Morobe Province, PNG",
      "startDate": "2017-01",
      "endDate": "2019-12",
      "highlights": [
        "Achieve regional sales targets while adhering to resource and budget constraints",
        "Create new channels monthly to enhance brand presence",
        "Develop and lead adaptable salesforce to counter competitor strategies"
      ]
    },
    {
      "company": "Telikom PNG Limited",
      "position": "Branch Manager – Popondetta",
      "location": "Popondetta, Northern Province, PNG",
      "startDate": "2016-10",
      "endDate": "2017-10",
      "highlights": [
        "Manage provincial operations to maintain network stability, expand new connections, drive sales, and oversee debt collections",
        "Ensure business performance consistently meets or exceeds established targets",
        "Manage daily operations for local telecommunications branch, ensuring service quality",
        "Lead team meetings to discuss performance and address operational challenges",
        "Develop training programs for staff to enhance customer service skills"
      ]
    },
    {
      "company": "Telikom PNG Limited",
      "position": "Account Manager – Mining, Petroleum & Gas",
      "location": "Port Moresby, PNG",
      "startDate": "2014-10",
      "endDate": "2016-10",
      "highlights": [
        "Manage accounts, plan sales strategies, retain clients, and execute cross-selling and upselling of new products",
        "Facilitate contract management and negotiate renewal terms to ensure client satisfaction",
        "Manage client relationships and ensure satisfaction with services provided",
        "Coordinate project timelines and resources for effective service delivery",
        "Develop proposals and presentations to address client needs and expectations"
      ]
    },
    {
      "company": "Telikom PNG Limited",
      "position": "Acting Product Development Manager",
      "location": "Port Moresby, PNG",
      "startDate": "2013-10",
      "endDate": "2014-10",
      "highlights": [
        "Manage product lifecycle and introduce value-added services to enhance customer experience",
        "Coordinate with Sales & Marketing to plan and launch initiatives aligned with AOP objectives",
        "Conduct market and industry research; collaborate with engineering teams to successfully launch new products"
      ]
    }
  ],
  "education": [
    {
      "institution": "University of Papua New Guinea",
      "degree": "Bachelor of Science",
      "field": "Business Management and Public Policy, Human Resources & Sales Operation",
      "endDate": "2012-12"
    },
    {
      "institution": "Commonwealth Telecommunications Organization (CTO), Malaysia",
      "degree": "Diploma",
      "field": "Telecommunications Management",
      "startDate": "2008-01"
    },
    {
      "institution": "City & Guilds International UK – Telikom Training College, Lae",
      "degree": "Advanced Diploma",
      "field": "Electrical & Telecommunication Engineering",
      "endDate": "1999-12"
    }
  ],
  "skills": [
    "Sales strategy development",
    "Business operations management",
    "Sales negotiation",
    "Account management",
    "Tender and RFP management",
    "Contract negotiation",
    "Project management"
  ],
  "languages": [
    {
      "language": "English",
      "fluency": "Fluent"
    }
  ],
  "certificates": [
    {
      "name": "Bachelor's Degree in Business Management and Public Policy, Human Resources & Sales Operation",
      "issuer": "University of Papua New Guinea",
      "date": "2012-12"
    },
    {
      "name": "Diploma in Telecommunications Management",
      "issuer": "Commonwealth Telecommunications Organization (CTO), Malaysia",
      "date": "2008-01"
    },
    {
      "name": "Advanced Diploma in Electrical & Telecommunication Engineering",
      "issuer": "City & Guilds International UK – Telikom Training College, Lae",
      "date": "1999-12"
    }
  ],
  "interests": [
    "Camping & Outdoor activities",
    "Volunteering for community help",
    "Travel and exploring new places"
  ],
  "references": [
    {
      "name": "Pr George Paki",
      "title": "General Secretary",
      "company": "Central Papua Conference",
      "relationship": "Reference",
      "email": "GeorgePaki@adventist.org.pg",
      "phone": "+675 7608 3547"
    },
    {
      "name": "Brey Yomba",
      "title": "Chief Finance Officer",
      "company": "Central Papua Conference",
      "relationship": "Reference",
      "email": "BrayYomba@adventist.org.pg",
      "phone": "+675 7237 8094"
    },
    {
      "name": "Pr Shangai Mara",
      "title": "a/District Director",
      "company": "Port Moresby North East District, CPC",
      "relationship": "Reference",
      "email": "shangai@andrews.edu",
      "phone": "+675 7715 6129"
    },
    {
      "name": "John Ovia",
      "title": "Head of Operations (former)",
      "company": "Telikom Ltd",
      "relationship": "Reference",
      "email": "Jsimbaio via@gmail.com",
      "phone": "+675 7686 8314"
    }
  ],
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      "items": [
        {
          "name": "Saved K3M (USD1.5M) through bandwidth capacity contract reviews with upstream providers (fiber and satellite)."
        },
        {
          "name": "Acquired five major accounts from a competitor business while serving as territory manager in Lae, valued at K40,000 recurring."
        },
        {
          "name": "Optimized workforce and resources based on skills and aptitude, supporting achievement of objectives."
        },
        {
          "name": "Managed an AUD 500,000 AUSaid-funded turn-key telecom project for Angau General Hospital Redevelopment Project in Lae, Morobe Province, on time and on budget."
        }
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    }
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    "yearsOfExperience": 0,
    "seniority": "executive",
    "highestEducation": "Bachelor's"
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